Job Description
IT Technical Support Analyst - Office Based and After 3 months probation - Hybrid
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This role is 3 prong, IT Support, Data Analysis and Training
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Support financial advisory firms by delivering technology assistance, data analysis, and software training to ensure effective use of systems and high-quality client outcomes.
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The role combines technical support, system implementation, training delivery, and contribution to ongoing system improvements, while maintaining strong compliance standards and a focus on adviser and client needs.
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IT Technical Support Analyst Core Responsibilities
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Technology Support & Data:
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• Respond to software-related queries from member firms.
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• Analyse, cleanse, and assist in migration of back-office data
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• Assist with software configuration, license administration, and system upgrades.
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Training & Implementation:
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• Deliver high-quality training for new and existing users on both a face to face and remote basis.
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• Maintain accurate, up-to-date training manuals and supporting documentation.
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• Demonstrate system functionality to potential new Financial Advisory Firms. Systems Improvement:
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• Support testing of network-driven system enhancements.
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• Provide structured, actionable feedback to inform system development.
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Client & Compliance Focus:
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• Uphold the companies commitment to delivering outcomes that prioritise Client Best Interests.
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• Maintain full compliance with all the companies policies, especially the Conflict-of-Interest Policy and the Inducement & Incentive Policy.
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The IT Technical Support Analyst key skills ;-
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Essential Skills
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• Proven training experience.
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• Excellent written and verbal communication skills.
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• Strong analytical and problem-solving ability.
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• Advanced knowledge of Excel.
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Qualifications & experience
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• Financial Services qualifications preferred
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• Experience within financial services and understanding of financial products.
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• Experience delivering software training to non-technical users.
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• Experience in undertaking data analysis
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PLEASE APPLY TODAY IF YOU ARE INTERESTED
IT Technical Support Analyst in Horsham employer: David James Partnership Ltd
As a Pension and Investment Administrator, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With excellent benefits such as medical cover, bonuses, and generous annual leave, alongside ongoing training opportunities, our company fosters a culture of collaboration and development, making it an ideal place for those seeking a rewarding career in the financial services industry.
Contact Details:
David James Partnership Ltd Recruitment Team
