At a Glance
- Tasks: Provide hands-on IT support and contribute to infrastructure improvements.
- Company: Established law firm with a strong reputation in the North East.
- Benefits: Varied role, supportive team, and exposure to diverse technologies.
- Other info: Opportunity for career growth and involvement in exciting IT projects.
- Why this job: Make a real impact in a dynamic IT environment while enhancing your skills.
- Qualifications: Experience in IT support, user communication, and system management.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Senior IT Support Technician to join our in-house IT team. This is a hands-on role supporting the day-to-day delivery of IT services across the firm while also contributing to infrastructure improvements and ongoing projects. You will work closely with the IT Manager to ensure systems are reliable, secure, and fit for purpose, while providing a high standard of support to staff across all departments. This is an excellent opportunity for someone who enjoys a varied role, combining user support, infrastructure work, and project involvement.
Key Responsibilities
- User Support & Service Delivery
- Provide first and second line support across hardware, software, and core business systems
- Support Remote Desktop and VPN access for remote users
- Troubleshoot and resolve issues efficiently, taking ownership through to resolution
- Maintain clear documentation and contribute to user guides where needed
- Infrastructure & Systems
- Assist with the management of servers, virtual machines, storage, and backups
- Carry out routine maintenance, patching, and system checks
- Support the diagnosis and resolution of system issues and outages
- Security & Compliance
- Apply and maintain IT security best practices
- Support patching, vulnerability remediation, and endpoint protection
- Assist in maintaining compliance with regulatory and security standards
- Projects & Improvements
- Support delivery of IT projects, including upgrades, migrations, and new systems
- Contribute ideas to improve efficiency, reliability, and user experience
- Assist with testing, rollout, and user adoption of new technologies
- Work with third-party providers to resolve issues and deliver services
- Ensure incidents and requests are followed through and communicated clearly
- Equipment & Office Support
- Maintain office IT equipment including laptops, desktops, printers, and meeting room technology
- Support new starters and leavers with device setup and access
- Assist with occasional hardware logistics and replacements
What We’re Looking For
We’re looking for someone who is proactive, approachable, and comfortable working across both support and infrastructure. You should be confident managing your own workload and communicating clearly with both technical and non-technical users. You’ll ideally have experience with:
- Supporting Remote Desktop Services (RDS) and VPN access
- Microsoft 365 administration, including Exchange Online, SharePoint, Intune and Entra ID
- Virtualised environments (VMware or Hyper-V)
- Windows Server administration, including Active Directory and Group Policy
- Troubleshooting networking issues (DNS, DHCP, connectivity)
- Applying security best practices, including patching and vulnerability management
- Backup and disaster recovery solutions
- End-user device deployment and support
- Working with external IT providers or managed service partners
Experience within a professional services environment (such as legal services) would be beneficial but not essential.
A full UK driving licence and the ability to travel between office locations or to third-party sites when required.
About the Firm
We are a well-established law firm with a strong reputation across the North East. Our IT team plays a key role in supporting the business, managing modern infrastructure, and driving continuous improvement across systems and processes.
Why Join Us
- Varied and hands-on role across support and infrastructure
- Opportunity to contribute to meaningful IT improvements
- Supportive, close-knit IT team
- Exposure to a broad range of systems and technologies
Senior IT Support Technician in Newcastle upon Tyne employer: David Gray Solicitors LLP
Join our well-established law firm in the North East as a Senior IT Support Technician, where you'll be part of a supportive and close-knit IT team dedicated to delivering high-quality IT services. We offer a varied and hands-on role that not only allows you to provide essential user support but also gives you the opportunity to contribute to meaningful infrastructure improvements and projects. With exposure to a broad range of systems and technologies, you'll find ample opportunities for professional growth and development in a dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what David Gray Solicitors LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges David Gray Solicitors LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at David Gray Solicitors LLP!
✨Direct Apply to David Gray Solicitors LLP
Let's not forget to apply directly through the David Gray Solicitors LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Technician in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at David Gray Solicitors LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at David Gray Solicitors LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at David Gray Solicitors LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
