Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead our front-of-house team in delivering exceptional service at our beautiful tearooms.
- Company: Join the passionate family business of David Austin Roses, renowned for exquisite English Roses.
- Benefits: Enjoy 25 days annual leave, pension contributions, and an Employee Assistance Programme.
- Why this job: Be part of a friendly team in a stunning rose garden while providing great customer experiences.
- Qualifications: Previous hospitality experience preferred; strong communication and customer service skills are essential.
- Other info: We value diversity and encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 24000 - 30000 £ per year.
At David Austin Roses, we’re more than just a horticultural company; we’re a passionate family business dedicated to breeding and cultivating the most exquisite English Roses. With over fifty years of rich heritage, we take great pride in creating roses that are not only beautiful but also fragrant and charming. Our love for roses and commitment to excellence has made us a beloved name in gardens around the world.
We are incredibly fortunate to work alongside a talented group of individuals who share our passion. Together, we strive to bring David Austin Senior’s vision to life from our beautiful home nestled along a charming country lane in Shropshire.
Primary purpose:
At David Austin Roses, our tearooms are set within one of the world’s most beautiful rose gardens. We pride ourselves on delivering warm hospitality, excellent coffee, and freshly prepared food in a relaxed and welcoming environment. We are looking for an enthusiastic Front of House Supervisor to support the daily operation of our tearooms and help lead our front-of-house team in delivering exceptional service to every guest. This is a fantastic opportunity for someone who enjoys working in hospitality, loves great customer service, and thrives in a friendly, fast-paced environment.
Your day to day:
- Supporting the day-to-day running of our tearooms and ensuring smooth, efficient service
- Supervising and motivating the front-of-house team to deliver outstanding customer experiences
- Taking orders and delivering a high standard of beverage and table service
- Monitoring stock levels, ordering supplies, and managing inventory to minimise waste
- Assisting with basic food preparation when required
- Maintaining high standards of cleanliness, presentation, safety and hygiene
- Ensuring compliance with health & safety and food safety procedures
- Completing and maintaining daily food safety records
- Ensuring team members follow cash handling procedures
- Encouraging upselling and positive customer engagement
- Handling customer enquiries or concerns professionally to ensure excellent guest satisfaction
What you bring to the team:
- Previous hospitality or café/restaurant supervisory experience preferred
- Excellent communication and customer service skills
- Friendly, confident, and reliable with a positive attitude
- A strong team player who enjoys supporting and motivating others
- Ability to stay organised and calm in a busy environment
- A genuine passion for hospitality, food and coffee
- Flexible and willing to support the team where needed
- Barista experience or training would be an advantage
Benefits include:
- 25 days annual leave plus bank holidays
- Pension contributions on total earnings
- Employee Assistance Programme
Don’t meet every single requirement? Studies have shown that women, Black, Asian and minority ethnic people are less likely to apply to jobs unless they meet every single qualification. At David Austin Roses we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Front of House Supervisor - Tea Rooms in Wolverhampton employer: David Austin Roses Ltd.
Contact Detail:
David Austin Roses Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor - Tea Rooms in Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, dive into David Austin Roses' history and values. Show us that you’re not just another candidate but someone who genuinely cares about our passion for roses and hospitality.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the tearooms and how you’d handle them. We love candidates who can demonstrate their ability to keep guests happy and engaged.
✨Tip Number 3
Dress the part! When you come in for an interview, make sure you look smart and presentable. It shows us that you understand the importance of presentation in a hospitality setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at David Austin Roses!
We think you need these skills to ace Front of House Supervisor - Tea Rooms in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for great customer service and how you enjoy creating memorable moments for guests.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our values and the role of Front of House Supervisor.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for friendly, confident individuals who can motivate a team, so show us who you are and why you’d be a great fit for our tearooms!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and we can’t wait to read your application and hopefully welcome you to our team!
How to prepare for a job interview at David Austin Roses Ltd.
✨Know Your Roses
Before the interview, take some time to learn about David Austin Roses and their unique offerings. Familiarise yourself with their rose varieties and the values of the company. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Hospitality Skills
Prepare examples from your previous experience that highlight your customer service skills and ability to lead a team. Think of specific situations where you went above and beyond for a guest or successfully motivated your team during busy periods. This will demonstrate your suitability for the Front of House Supervisor position.
✨Practice Upselling Techniques
Since upselling is part of the role, come up with a few strategies or examples of how you would encourage customers to try new items on the menu. This could be as simple as suggesting a popular dessert to complement their coffee. Showing that you can enhance the customer experience will set you apart.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with a difficult customer or managing stock levels. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain a calm demeanour under pressure.