Tea Room Supervisor in Albrighton

For more than 60 years, David Austin Roses has been growing and breeding roses in Albrighton, Shropshire, guided by the same care, patience and attention to detail that have defined the business since it was founded in 1961.

Today, we sell to gardeners and growers around the world, both directly and through our trade and wholesale partners. We remain a family business, now in our third generation, and the same care that goes into breeding a rose goes into everything else we do.

Our offices sit within the nursery, among growing fields, breeding greenhouses, walled rose gardens and the original family farmhouse. It is a place where horticulture, craftsmanship and innovation come together every day.

From Rose Breeding and Production to Digital, Marketing, Customer Services and Visitor Centre team, every person plays an important role in helping our business continue to grow. Many of the people who work here have been with us for years, some for decades, and we are proud of the knowledge, passion and experience they bring.

Primary purpose:

At David Austin Roses, our tearooms are set within one of the world’s most beautiful rose gardens. We pride ourselves on delivering warm hospitality, excellent coffee, and freshly prepared food in a relaxed and welcoming environment.

We are looking for an enthusiastic Front of House Supervisor to support the daily operation of our tearooms and help lead our front-of-house team in delivering exceptional service to every guest.

This is a fantastic opportunity for someone who enjoys working in hospitality, loves great customer service, and thrives in a friendly, fast-paced environment.

Full or Part-Time hours will be considere d however some weekend working is essential to the role.

Your day to day:

• Supporting the day-to-day running of our tearooms and ensuring smooth, efficient service
• Supervising and motivating the front-of-house team to deliver outstanding customer experiences
• Taking orders and delivering a high standard of beverage and table service
• Monitoring stock levels, ordering supplies, and managing inventory to minimise waste
• Assisting with basic food preparation when required
• Maintaining high standards of cleanliness, presentation, safety and hygiene
• Ensuring compliance with health & safety and food safety procedures
• Completing and maintaining daily food safety records
• Ensuring team members follow cash handling procedures
• Encouraging upselling and positive customer engagement
• Handling customer enquiries or concerns professionally to ensure excellent guest satisfaction

What you bring to the team:

• Previous hospitality or café/restaurant supervisory experience preferred
• Excellent communication and customer service skills
• Friendly, confident, and reliable with a positive attitude
• A strong team player who enjoys supporting and motivating others
• Ability to stay organised and calm in a busy environment
• A genuine passion for hospitality, food and coffee
• Flexible and willing to support the team where needed
• Barista experience or training would be an advantage

Benefits include:

• 25 days annual leave plus bank holidays
• Pension contributions on total earnings
• 20% discounts from our roses
• Employee Assistance Programme
• Health Cash Plan
• Summer and Winter team gatherings

At David Austin Roses, we believe that different experiences, perspectives and ideas make us stronger. As a family-owned business, we are committed to creating a workplace where people feel welcomed, valued and supported to thrive.

We welcome applications from people from all backgrounds and assess every application fairly, based on the skills, experience and potential needed to succeed in the role.

Skills for the job

Barista Communication Skills Customer Service Hospitality Organisational Skills Supervise Staff Supervising Others Teamwork