At a Glance
- Tasks: Support clients through the sales process and ensure smooth communication with all parties involved.
- Company: Join a vibrant estate agency focused on personalised service and community engagement.
- Benefits: Competitive salary, extra day off for your birthday, and exciting team-building events.
- Other info: Opportunities for career growth and recognition through awards and training.
- Why this job: Be part of a dynamic team and make a real difference in clients' lives.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Client Services Consultant
About Us
David Astburys estate agency was born in 2017.
From the outset, our mission has been to deliver a high-touch, personalised service to clients, all while creating a vibrant and supportive work environment for our team.
We firmly believe that a happy team translates to happy clients, and we're proud to see our approach yielding results.
As the community agent, we take pride in our unique story.
We currently have three offices located in Crouch End, Islington and most recently West Hampstead which opened in May 2024.
This year is going to be a busy and exciting year for David Astburys team as the business reaches new heights.
About You
At David Astburys we are looking for passionate, hard-working and driven professionals looking to progress in their career and who want to be part of an innovative, vibrant, social and community focused environment.
We are looking for someone who is aligned with our company values of being committed, passionate and fun.
We hope that you enjoy working in a target driven environment and have relevant experience in Lettings.
You possess good administrative skills, great communication skills as well as attention to detail.
Key Responsibilities
- Send Terms & Conditions for all instructions.
- Review and check proof of funds for all purchases (mortgage and cash).
- Complete AML checks for all instructions.
- Complete AML checks for all transacting buyers.
- Initiate communication with sellers and buyers to organise solicitor leads and manage timeframes.
- Weekly meetings with the sales team to lead pipeline updates and client care.
- Assist the sales team to ensure knowledge and standards are withheld.
- Manage the full sales progression and related chains.
- Update both clients and buyers weekly via phone and email.
- Regularly operate and update the CRM system.
- Follow up pre-completions checks.
- Create and maintain a post completion process including congratulation gifts, anniversary gifts and check ins.
- Liaise with Solicitors, Mortgage Lenders, Estate Agents, Vendors and Purchasers providing an open line of communication and ensuring issues are resolved.
- Producing Weekly and Monthly reports to Sales Director.
- Monthly/Quarterly meetings with the Sales Director to discuss future plans and improvements to the operation.
- Operate within the office to the acknowledged standards of the company.
- Promote and maintain David Astburys reputation, upholding company values and culture.
- Make an effective introduction of all ancillary services that the company may have to offer from time to time both directly and via introduction to Client Services Department.
- Send invoices to solicitors and follow up through to payment.
Essential Requirements
- Excellent communication skills
- Meticulous organisational skills
- Confidence and being able to build/enhance relationships with clients. Clients will need to buy into you and the service provided
- Ability to prioritise, use initiative and being proactive in providing solutions to potential issues
- Customer service centric with an attitude that nothing they ask is too much
- Motivated to learn and develop skills to progress within the company
- Working well to deadlines and under pressure
- Happy to work within a team and equally as strong working independently
Desirable Requirements
- Experience in Lettings or other customer service-based roles
- Enjoy working at a fast pace with high volumes
- Enjoy working in a target driven environment
- Employee Benefits
- Competitive Salary
- Additional paid day off for your birthday
- Annual European City Break
- Team Building Excursions & Socials
- Employee of the Month Rewards
- Tw Big Company Socials Per Year - Christmas Party and Summer Party
- NEST Pension Scheme (3% employer contribution)
- Training & Development
- Employee of the year award (£1,000)
- Newcomer of the year award (£1,000)
- #J-18808-Ljbffr
Business Development (Client Services) Consultant in London employer: David Astburys
David Astburys is an exceptional employer, offering a dynamic work environment where finance professionals can thrive. With a strong focus on employee growth and development, the company provides ample opportunities for career advancement while fostering a collaborative culture that values innovation and strategic insights. Located in a vibrant area, employees benefit from a supportive team atmosphere and the chance to make a meaningful impact in the Real Estate sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development (Client Services) Consultant in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like David Astburys.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like David Astburys? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit David Astburys's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Business Development (Client Services) Consultant in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Business Development (Client Services) Consultant role at David Astburys, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at David Astburys
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where David Astburys operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to David Astburys. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at David Astburys.
