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- Tasks: Lead the client services team and drive new business development.
- Company: Join North London’s top Independent Estate Agency with a stellar reputation.
- Benefits: Enjoy a competitive salary, performance bonuses, and a dynamic work environment.
- Why this job: Make a real impact on client satisfaction and business growth in a supportive culture.
- Qualifications: Proactive, customer-focused individuals with experience in client services and sales development.
- Other info: Opportunity for ongoing training and professional development.
The predicted salary is between 30000 - 40000 £ per year.
Client Services Manager- Job Description (New Business Development & Client Services) Location: Crouch End – Islington – Hampstead Salary Range: £30,000 – £40,000 per annum basic, depending on experience and agency size. Potential for performance-based bonuses, typically an additional £10,000 – £20,000 annually. This is a great opportunity to join North London’s most successful Independent Estate Agencies. The Client Services Manager will lead the client services team while driving new business development efforts. This role is responsible for managing the client experience, boosting client retention, and developing strategies for customer satisfaction, as well as identifying and converting new business opportunities to increase market share and revenue. The ideal candidate will be proactive, customer-focused, and skilled at managing both client service operations and sales develoment initiatives. Key Responsibilities: Manage, motivate, and train the client services team to achieve service targets and key performance indicators (KPIs). Ensure the team is well-informed about market trends, legal requirements, and internal procedures through regular training. Monitor and enhance the client experience, ensuring top-tier service and client satisfaction. Develop and implement strategies to improve client ret…
Client Services Manager employer: David Astburys
Contact Detail:
David Astburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarize yourself with the latest trends in the real estate market, especially in North London. This knowledge will not only help you understand client needs better but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Showcase your experience in managing teams and driving performance. Prepare specific examples of how you've motivated teams to achieve KPIs and improved client satisfaction in previous roles.
✨Tip Number 3
Network with professionals in the real estate industry, particularly those in client services. Attend local events or join online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 4
Be ready to discuss your strategies for client retention and new business development. Think about innovative ideas you've implemented in the past that could be relevant to this role and prepare to share them.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Services Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in client services and business development. Use specific examples that demonstrate your ability to manage teams, improve client satisfaction, and drive new business opportunities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client services and your proactive approach. Mention specific strategies you have implemented in previous roles that led to improved client retention and satisfaction.
Highlight Key Achievements: In both your CV and cover letter, emphasize measurable achievements related to client service operations and sales development. Use numbers and statistics to illustrate your impact, such as percentage increases in client retention or revenue growth.
How to prepare for a job interview at David Astburys
✨Show Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and trained teams in the past.
✨Demonstrate Customer Focus
Highlight your experience in managing client relationships and improving customer satisfaction. Share specific strategies you've implemented to enhance the client experience.
✨Know the Market Trends
Research current market trends in the real estate industry, especially in North London. Being knowledgeable about the local market will show your commitment and readiness for the role.
✨Prepare for Performance Metrics Discussion
Be ready to discuss how you have previously met or exceeded KPIs in your roles. Use concrete examples to illustrate your ability to drive results and improve client retention.
