Business Development (Client Services) Consultant

Client Services Consultant

About Us

David Astburys estate agency was born in 2017. From the outset, our mission has been to deliver a high-touch, personalised service to clients, all while creating a vibrant and supportive work environment for our team. We firmly believe that a happy team translates to happy clients, and we're proud to see our approach yielding results. As the community agent, we take pride in our unique story.

We currently have three offices located in Crouch End, Islington and most recently West Hampstead which opened in May 2024. This year is going to be a busy and exciting year for David Astburys team as the business reaches new heights.

About You

At David Astburys we are looking for passionate, hard-working and driven professionals looking to progress in their career and who want to be part of an innovative, vibrant, social and community focused environment. We are looking for someone who is aligned with our company values of being committed, passionate and fun. We hope that you enjoy working in a target driven environment and have relevant experience in Lettings. You possess good administrative skills, great communication skills as well as attention to detail.

Key Responsibilities

• Send Terms & Conditions for all instructions.
• Review and check proof of funds for all purchases (mortgage and cash).
• Complete AML checks for all instructions.
• Complete AML checks for all transacting buyers.
• Initiate communication with sellers and buyers to organise solicitor leads and manage timeframes.
• Weekly meetings with the sales team to lead pipeline updates and client care.
• Assist the sales team to ensure knowledge and standards are withheld.
• Manage the full sales progression and related chains.
• Update both clients and buyers weekly via phone and email.
• Regularly operate and update the CRM system.
• Follow up pre-completions checks.
• Create and maintain a post completion process including congratulation gifts, anniversary gifts and check ins.
• Liaise with Solicitors, Mortgage Lenders, Estate Agents, Vendors and Purchasers providing an open line of communication and ensuring issues are resolved.
• Producing Weekly and Monthly reports to Sales Director.
• Monthly/Quarterly meetings with the Sales Director to discuss future plans and improvements to the operation.
• Operate within the office to the acknowledged standards of the company.
• Promote and maintain David Astburys reputation, upholding company values and culture.
• Make an effective introduction of all ancillary services that the company may have to offer from time to time both directly and via introduction to Client Services Department.
• Send invoices to solicitors and follow up through to payment.

Essential Requirements

• Excellent communication skills
• Meticulous organisational skills
• Confidence and being able to build/enhance relationships with clients. Clients will need to buy into you and the service provided
• Ability to prioritise, use initiative and being proactive in providing solutions to potential issues
• Customer service centric with an attitude that nothing they ask is too much
• Motivated to learn and develop skills to progress within the company
• Working well to deadlines and under pressure
• Happy to work within a team and equally as strong working independently

Desirable Requirements

• Experience in Lettings or other customer service-based roles
• Enjoy working at a fast pace with high volumes
• Enjoy working in a target driven environment

Employee Benefits

• Competitive Salary
• Additional paid day off for your birthday
• Annual European City Break
• Team Building Excursions & Socials
• Employee of the Month Rewards
• Tw Big Company Socials Per Year - Christmas Party and Summer Party
• NEST Pension Scheme (3% employer contribution)
• Training & Development
• Employee of the year award (£1,000)
• Newcomer of the year award (£1,000)