Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with IT systems, resolve issues, and manage hardware deployment.
- Company: Join David Allen IT Solutions, a leading firm known for exceptional IT services since 1997.
- Benefits: Enjoy flexible working, free financial advice, and numerous growth opportunities.
- Why this job: Be part of a dynamic team that values your ideas and fosters professional development.
- Qualifications: Relevant Microsoft experience and strong communication, problem-solving, and organisational skills required.
The predicted salary is between 28800 - 43200 £ per year.
Join #TeamDA as a IT Technician Apprentice
Having an efficient and effective IT operation is integral for the success of most modern businesses. However, resourcing a complete in-house IT department is not a viable solution for many organisations. At David Allen IT solutions, we are committed to helping businesses reach their goals by providing them with a client-based comprehensive IT support service that uses best-in-class technology. We are currently recruiting an IT Technician Apprentice to join our growing organisation.
Aims and purpose of the job
As an apprentice with David Allen IT Solutions, your role will involve supporting our clients both remotely and on-site using our Remote Monitoring and Management (RRM) technologies. You will ensure the efficiency and effectiveness of IT systems, striving to minimise downtime and maximise operational time for our clients. Delivering exceptional customer service will be at the heart of your work, ensuring that all tasks are completed accurately and efficiently.
About the Apprenticeship
Throughout your apprenticeship, you will play a key role in supporting our clients’ IT systems, both remotely and on-site, gaining real-world experience with a wide range of technologies. You will be responsible for completing your work to the highest standards, managing your time effectively to meet targets, and providing timely responses to client queries. As part of your learning journey, you’ll gain hands-on experience diagnosing issues, installing and configuring systems, and applying IT security measures. Alongside practical tasks, you’ll be studying towards your Information Communication Technician apprenticeship, and with our support, you’ll have the opportunity to become part of the RITTech register of IT professionals.
Scroll down to read the full job description and person specification.
About David Allen
Established in 1997 and with a team of over 150 dedicated professionals working from our offices based in Carlisle, Dalston, Dumfries, Penrith and Workington. We provide our clients in Cumbria, South West Scotland and further afield, with a full business support package to ensure they can develop and succeed. Our services include specialisms in Accountancy, Tax, Financial Services, Agriculture, IT solutions, Debt Recovery, Payroll, Wills and Probate.
From the very beginning, David Allen have been committed to great client care – blending the traditional values of business with the enthusiastic hands on attitude of a modern team of professionals.
In return for dedication and hard work we offer the following company benefits
Working for #TeamDA also brings with it lots of perks, from flexible working to help you manage your other priorities, to free financial advice and a great salary and package, as well as lots of opportunities to grow, develop and progress.
Applying for our apprenticeship programme is easy, please review the job description and person specification attached to understand our role and what we are looking for. To apply, please submit your CV along with a summary of why you are suitable for the role in your cover letter and emailcareers@david-allen.co.uk
Remember to include why you want to join our team at David Allen.
We reserve the right to close this vacancy early, dependent on interest.
We want to keep you up to date with relevant news, information, advice and changes which might impact you or your business. To ensure you get the latest updates delivered directly to your inbox, sign up to our e-bulletins below.
#J-18808-Ljbffr
IT Technician employer: David Allen
Contact Detail:
David Allen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used by David Allen IT Solutions. Research their services and any recent projects they have undertaken to demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues for clients in the past. This will highlight your ability to communicate effectively and solve problems under pressure.
✨Tip Number 3
Network with current or former employees of David Allen IT Solutions on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview that reflect your interest in the role and the company. This shows that you are proactive and genuinely interested in contributing to their team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, particularly any Microsoft qualifications or customer service roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving skills. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to David Allen IT Solutions.
Showcase Your Communication Skills: In your application, emphasise your communication abilities. Provide examples of how you've effectively communicated with clients or team members, especially in high-pressure situations.
Highlight Your Attention to Detail: Since attention to detail is crucial for an IT Technician, include examples in your application that demonstrate your meticulousness, whether in troubleshooting, documentation, or project management.
How to prepare for a job interview at David Allen
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help clients in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Technical Knowledge
Be prepared to discuss your relevant Microsoft experience and any technical skills you possess. You might be asked to solve a problem on the spot, so brush up on common IT issues and solutions that an IT Technician might encounter.
✨Highlight Problem-Solving Skills
Since the role involves resolving customer support requests, be ready to share examples of how you've effectively solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
