At a Glance
- Tasks: Provide excellent reception service and assist patients with appointments and inquiries.
- Company: Davenal House Surgery Partnership, a supportive healthcare environment.
- Benefits: Competitive pay, company pension, employee discounts, and sick pay.
- Other info: Part-time hours with opportunities for further training and career growth.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Strong communication skills, computer literacy, and ability to work under pressure.
DAVENAL HOUSE SURGERY PARTNERSHIP
JOB DESCRIPTION
POST: Medical Receptionist
LINE MANAGER: Reception Manager
RESPONSIBLE TO: Practice Manager
HOLIDAYS: 5 weeks per annum plus bank holidays
SICKNESS: Eight weeks full pay and eight weeks half pay after 12 months of service
Receptionist Hours
Monday 08:30am-1.00pm
Tuesday Off
Wednesday 08:30am-1:00pm
Thursday 2:00pm-6:30pm
Friday 08.30am-1.00pm 2.00pm-6.00pm
Total - 22 hours
SPECIAL REQUIREMENTS OF THE POST:
Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision.
You will need to be computer literate, enthusiastic, and have excellent communication skills and patience.
To be reliable and flexible.
To observe strict confidentiality on all matters relating to the Practice and its patients.
MAIN DUTIES AND RESPONSIBILITIES:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquires and explain procedures and facilitate booking of appointments/telephone consultations.
- Direct patients to the appropriate Healthcare Professional using Healthcare Navigation skills when booking telephone consultations and log patients\' requests onto EMIS ensuring we have most up to date telephone number.
- Using your own judgment and communication skills to ensure that patients who need an urgent consultation are triaged in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and to be familiar with the practice area.
- Receive and make routine and urgent telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests via telephone and the website dashboard, replying to patients and ensuring they are sent to their nominated pharmacy.
- Ensuring the Davenal House email account is checked hourly and emails actioned accordingly.
- Facilitate the booking of ambulance transport in accordance with Practice procedures.
- Enter requests for home visits onto the Duty Doctors telephone list , ensuring careful recording of all relevant details.
- Enter patient information on the computer as required such as decline codes for vaccine invitations, breast screening results etc.
- Responsibility for administration of a particular clinic e.g. LTC Reviews, Diabetic Clinics, etc. after training.
- Advise patients of test results as requested either on the website dashboard or via telephone.
- Advise patients of relevant charges for private (non NHS) services, issue invoices and accept payment.
- Premises:
- Ensure the Reception area, Work stations and Waiting areas are kept clean and tidy.
- Open up the premises at the start of the day when first to arrive, de-activate the alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
- Some rotation within the Practice and Branch Surgery if necessary to cover for leave or sickness.
- Working Saturday mornings on a rota basis.
- Further training may be required to improve understanding and performance of reception duties.
- The post is subject to review after three months.
- All practice staff should be aware of their responsibilities under the Health and Safety at Work Act(1974)
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Sick pay
Work Location: In person
Application deadline: 17/10/2025
Medical Receptionist in Dundee employer: Davenal House Surgery
Davenal House Surgery Partnership is an exceptional employer that prioritises the well-being and professional growth of its staff. With a supportive work culture, generous holiday allowances, and comprehensive sick pay, employees can thrive in a fulfilling environment while making a meaningful impact on patient care. The practice offers unique opportunities for training and development, ensuring that every team member can enhance their skills and contribute to a collaborative healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Dundee
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Davenal House Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Davenal House Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Davenal House Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in Dundee
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Davenal House Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Davenal House Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Davenal House Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Davenal House Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Davenal House Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Davenal House Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
