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- Tasks: Provide excellent reception service and assist patients with appointments and inquiries.
- Company: Davenal House Surgery Partnership, a supportive healthcare environment.
- Benefits: Competitive pay, company pension, employee discounts, and sick pay.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Strong communication skills, computer literacy, and ability to work under pressure.
- Other info: Part-time hours with opportunities for further training and career growth.
DAVENAL HOUSE SURGERY PARTNERSHIP
JOB DESCRIPTION
POST: Medical Receptionist
LINE MANAGER: Reception Manager
RESPONSIBLE TO: Practice Manager
HOLIDAYS: 5 weeks per annum plus bank holidays
SICKNESS: Eight weeks full pay and eight weeks half pay after 12 months of service
Receptionist Hours
Monday 08:30am-1.00pm
Tuesday Off
Wednesday 08:30am-1:00pm
Thursday 2:00pm-6:30pm
Friday 08.30am-1.00pm 2.00pm-6.00pm
Total – 22 hours
SPECIAL REQUIREMENTS OF THE POST:
Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision.
You will need to be computer literate, enthusiastic, and have excellent communication skills and patience.
To be reliable and flexible.
To observe strict confidentiality on all matters relating to the Practice and its patients.
MAIN DUTIES AND RESPONSIBILITIES:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquires and explain procedures and facilitate booking of appointments/telephone consultations.
- Direct patients to the appropriate Healthcare Professional using Healthcare Navigation skills when booking telephone consultations and log patients\’ requests onto EMIS ensuring we have most up to date telephone number.
- Using your own judgment and communication skills to ensure that patients who need an urgent consultation are triaged in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and to be familiar with the practice area.
- Receive and make routine and urgent telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests via telephone and the website dashboard, replying to patients and ensuring they are sent to their nominated pharmacy.
- Ensuring the Davenal House email account is checked hourly and emails actioned accordingly.
- Facilitate the booking of ambulance transport in accordance with Practice procedures.
- Enter requests for home visits onto the Duty Doctors telephone list , ensuring careful recording of all relevant details.
- Enter patient information on the computer as required such as decline codes for vaccine invitations, breast screening results etc.
- Responsibility for administration of a particular clinic e.g. LTC Reviews, Diabetic Clinics, etc. after training.
- Advise patients of test results as requested either on the website dashboard or via telephone.
- Advise patients of relevant charges for private (non NHS) services, issue invoices and accept payment.
- Premises:
- Ensure the Reception area, Work stations and Waiting areas are kept clean and tidy.
- Open up the premises at the start of the day when first to arrive, de-activate the alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
- Some rotation within the Practice and Branch Surgery if necessary to cover for leave or sickness.
- Working Saturday mornings on a rota basis.
- Further training may be required to improve understanding and performance of reception duties.
- The post is subject to review after three months.
- All practice staff should be aware of their responsibilities under the Health and Safety at Work Act(1974)
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Sick pay
Work Location: In person
Application deadline: 17/10/2025
Medical Receptionist employer: Davenal House Surgery
Contact Detail:
Davenal House Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Davenal House Surgery. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to being a Medical Receptionist. Think about how you would handle patient queries or manage busy periods. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your communication skills and ability to work under pressure. Share specific examples from your past experiences that demonstrate your resourcefulness and judgement.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows you’re keen to join our team at Davenal House Surgery.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Receptionist role. Highlight your communication skills, computer literacy, and any relevant experience in a healthcare setting. We want to see how you can bring your unique skills to our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Davenal House Surgery. Share specific examples of how you've handled similar responsibilities in the past.
Showcase Your Flexibility: Since the role requires reliability and flexibility, make sure to mention your availability and willingness to adapt to different shifts. We appreciate candidates who can jump in when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Davenal House Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Davenal House Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. Prepare examples of how you've successfully handled difficult situations or communicated effectively in previous roles. This will demonstrate your ability to manage patient interactions with patience and professionalism.
✨Demonstrate Your Computer Literacy
Since the role requires computer skills, be ready to discuss your experience with relevant software, like EMIS. If you have any specific examples of how you've used technology to improve efficiency or patient care, make sure to highlight those during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your judgement and resourcefulness under pressure. Think of scenarios where you had to triage patients or handle urgent requests. Practising your responses will help you feel more confident and articulate during the interview.