At a Glance
- Tasks: Lead IT service delivery and transform support into a proactive, data-driven model.
- Company: Dynamic tech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Join a forward-thinking team with excellent career advancement potential.
- Why this job: Make a real impact by enhancing user experience through automation and AI.
- Qualifications: Proven experience in IT service management and team leadership.
The predicted salary is between 60000 - 60000 £ per year.
- IT Service Operations Manager
- London (hybrid) | Permanent | Up to £60,000 plus benefits
We have an exciting opportunity for an experienced IT Service Operations Manager to take end-to-end ownership of IT service delivery across the clients business, including UK and international locations.
It's a role for someone who has genuinely turned a reactive service desk into a proactive, data-led one, not just kept the tickets moving.
You'll own the service delivery strategy, lead and develop the team, and manage the internal, MSP and supplier relationships that keep support running across multiple sites.
Expect to combine strategic planning with hands-on operational leadership, and to push automation, self-service and AI-assisted support wherever it improves the user experience.
- What you'll ow
- n End-to-end IT service delivery across all locations, internal teams and managed service provider
- s The service delivery strategy, and the shift from reactive support to a proactive, service-led mode
- l SLAs, KPIs, customer satisfaction, service reviews and stakeholder reportin
- g Root cause analysis to fix recurring issues for goo
- d Major incidents, outages and complex escalations as the senior point of contac
- t Adoption of automation, self-service, AI-assisted support and knowledge managemen
- t Leadership, coaching and development of the service delivery tea
- m Supplier, contract and MSP management, plus service performanc
- e Technology budgets, purchasing, renewals and approval s What we're looking f
- or A track record of transforming reactive IT support into proactive service provisi
- on Experience building and owning an IT service delivery strate
- gy Strong knowledge of ITIL and IT service management best practi
- ce Experience leading a service desk and support function across multiple locatio
- ns Solid major incident, escalation and problem manageme
- nt Confident managing SLAs, KPIs, satisfaction measures and service reporti
- ng Experience managing MSPs, outsourced partners and supplie
- rs Hands-on experience introducing automation, self-service or AI-assisted suppo
- rt Strong team leadership, coaching and stakeholder manageme
- nt Awareness of security, data protection and IT governan
- ce Budget, purchasing and contract manageme nt
IT Service Operations Manager in London employer: DATTalent
As a Data Architect with us, you'll be part of a dynamic team dedicated to delivering innovative software solutions in a collaborative and supportive remote environment. We prioritise employee growth through continuous learning opportunities and encourage a culture of knowledge sharing, ensuring that your expertise in Elasticsearch and large datasets is not only valued but also expanded upon. Join us to make a meaningful impact on our data architecture while enjoying the flexibility and work-life balance that comes with remote work.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Operations Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DATTalent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DATTalent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DATTalent!
✨Direct Apply to DATTalent
Let's not forget to apply directly through the DATTalent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Operations Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DATTalent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DATTalent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DATTalent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
