Implementation Consultant in Stoke-On-Trent

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we are connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. At RLDatix, we are making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal - helping people.

We are searching for a UK-based Implementation Consultant to join our Client Services team, so that we can deliver industry-leading implementation support for our customers. The Implementation Consultant will support the successful configuration, training, and deployment of the HealthSuite product to ensure excellent outcomes for our clients and help realise our mission of safer, better healthcare.

Role Summary: This role will provide a level of knowledge to understand how the Services function operates and how we ensure best practice in delivery to clients and working collaboratively with all internal departments within RLDatix.

Key Responsibilities:

• Build strong working relationships with the team and customers to ensure consistent customer outcomes.
• Perform analyses using customer and RLDatix data to service the project.
• Configure the HealthSuite product in line with best practices within a defined product set.
• Train the HealthSuite product in line with best practices within a defined product set.
• Assist with the administration of supporting documentation.
• Prepare presentations and documentation ready for review by Consultants and Senior Consultants.
• Deliver demonstrations as required.
• Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may be relevant to RLDatix generally.
• Report on the progress of implementation projects to the Managing Consultant, be aware of reporting documentation / APM governance.
• Aim to receive excellent client feedback from every implementation.
• Identify risks and escalate as necessary to appropriate project lead.
• Keep project governance up to date.

Competencies & Capabilities:

• Time Management: Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes.
• Customer Centric: Will be at ease with providing outstanding support and have empathy with the customer and a strong desire to achieve the project goals.
• Attention to detail: Must be able to accomplish tasks thoroughly and effectively with due concern to all areas.
• Sound Communication: Will have the ability to communicate effectively with the end user community within the client organisation.
• Ability to learn: Must be able to learn and become knowledgeable of the RLDatix HealthSuite.
• Analytical thinking: Must have an analytical mindset and approach to problems and issues.
• Understanding RLDatix: Aware of RLDatix strategies, policies and procedures. Aware of how the organisation operates.
• Innovation, Flexibility and Adaptability: Undertake tasks with a positive attitude and respond well to management and customer requests.

Experience & Qualifications:

• Experience in any customer facing/services roles.
• Good working knowledge of Microsoft Office (including Visio, Word, Excel, PowerPoint, Project).

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.