At a Glance
- Tasks: Provide tech support, resolve IT issues, and maintain devices for colleagues.
- Company: Join a successful tech company focused on growth and collaboration.
- Benefits: Enjoy a supportive culture, social events, and opportunities for professional development.
- Other info: Be part of a dynamic team with a focus on quality and customer service.
- Why this job: Make a real impact by helping colleagues thrive with tech solutions.
- Qualifications: Experience in technical support and a passion for problem-solving.
The predicted salary is between 33865 - 41391 £ per year.
We are looking for an Internal IT Technician to join our team.
Location: Warrington
As an Internal IT Technician, you will provide technical support to colleagues, resolving IT issues and maintaining devices, systems and user accounts across the business. On a daily basis you will be responsible for:
- Providing support for any laptop, printer, or mobile device issues
- Monitoring a support-based ticket system
- Supporting colleagues to resolve their issues
The role also requires supporting Windows OS systems including common applications support, hardware diagnosis and repair, and some SaaS & server management. You will also be required to train end users on the usage of computer hardware and software, build out supporting documentation, and ensure it is kept up to date. You will be the go-to person for onboarding, movers, and offboarding users, laptop configuration, setup, and refreshes. This role is office based at our Warrington office.
What To Bring
We’re looking for a personable problem solver capable of supporting end-users both in person and remotely. Someone who, along with a genuine curiosity to improve their technical knowledge and research new product capabilities, has some prior experience in a Modern Workplace, Technical Support, or similar role. You will have exposure to handling issues in M365, Windows OS, and basic knowledge in networking, system administration, and information security. You must have excellent communication skills, be able to deliver to deadlines, and be prepared to go the extra mile to exceed expectations. You should also be able to multitask and prioritise effectively in a fast-paced environment.
What We Offer In Return
Datel is a successful tech and services business that is here to help you achieve your full potential. Potential is more than just a word to us; it’s our purpose. We help our customers realise their ambitions through creative Sage solutions. Every member of the Datel team is encouraged to thrive by providing support and broad opportunities within an aspirational, accessible, inclusive, and progressive culture.
You’ll be joining a highly skilled and collaborative Internal IT team focused on quality and great customer service to our colleagues in a timely manner, working to find solutions that fit their requirements and contribute to Datel’s success. You’ll be joining the team due to business growth, so you’ll have the support of others in the team. You’ll report into and work closely with the Business Systems Manager, Ben Midwinter, and collaborate with the rest of the Internal IT team, which is made up of two Internal IT Engineers, an Applications Consultant, and a CRM Consultant.
Success will be measured in your ability to work both independently and as part of a team, collaboration with others, and the support you provide to our end users. You will be required to provide support to all stakeholders within the business and collaborate with external vendors. We provide the infrastructure and hardware for our colleagues to support our customers and work effectively, both remotely and in the office.
We love to get together and have a calendar of social events to build connection and collaboration across the team. We also care about our community and work closely with Sage’s Foundation, offering charity and volunteering opportunities throughout the year.
Your candidate journey
While specialist roles may include a few extra steps, here’s what you can typically expect when you apply for a role with us:
- Review: We review applications to screen for a variety of criteria.
- Video/Intro Call: Candidates meet one of our recruiters on an intro call.
- Interview: We conduct online interviews to get to know you better.
- Task: The final interview involves a task typical of the job role.
- Offer: We make an offer to the candidate we feel best fits the role.
We're here to answer your queries. If you have any questions about this role or what it’s like to work at Datel, we are on hand to answer your queries. We can talk you through the culture, the role, the package and benefits, and what to expect from the recruitment process. Just get in touch.
Ben Smith, People Success Manager
Internal IT Technician in Warrington employer: Datel Support
Datel is an exceptional employer located in Warrington, offering a vibrant and inclusive work culture that prioritises employee growth and collaboration. As an Internal IT Technician, you will be part of a skilled team dedicated to providing top-notch support, with ample opportunities for professional development and engagement in community initiatives. With a focus on creativity and quality service, Datel ensures that every team member can thrive and contribute meaningfully to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Internal IT Technician in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Datel Support values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Datel Support might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Datel Support!
✨Direct Apply to Datel Support
Let's not forget to apply directly through the Datel Support website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Internal IT Technician in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Datel Support.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Datel Support. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Datel Support
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
