At a Glance
- Tasks: Monitor incident logging, diagnose issues, and provide technical support to customers.
- Company: Join Datel Advansys, a dynamic tech company focused on growth and collaboration.
- Benefits: Enjoy ongoing training, shift allowances, and a supportive team environment.
- Other info: Flexible hybrid working model and a culture that values your input and development.
- Why this job: Kickstart your IT career with hands-on experience and opportunities for growth.
- Qualifications: Entry-level role; knowledge of Windows Server and troubleshooting skills preferred.
The predicted salary is between 27000 - 33000 £ per year.
We're looking for a Technical Consultant to join the Datel Advansys Team.
Location: Remote / Warrington
As a Technical Consultant you'll be responsible for monitoring the incident logging system for new tickets, performing initial diagnosis and applying fixes.
What You’ll Do
- Acting as a technical specialist responsible for monitoring the incident logging system for new tickets, performing initial diagnosis and applying fixes or where a solution is not available escalation to the 2nd line.
- Answering technical support phone calls and carrying out change requests on behalf of customers.
- Triage high priority issues and provide directions/solutions to meet SLAs, actively supporting the customer in all aspects through to problem resolution while keeping them informed throughout.
Our service operates 24/7 and whilst your normal work pattern will be office hours, you will be required to work out of hours and/or weekends occasionally to cover any holidays for your team members who work the shift patterns. A shift allowance will be added to your base salary for any days covered.
It is expected that this role will be officially office-based, but following shifts in working practices, we are looking at a more hybrid approach to work location where there will be a mix of office, customer site and remote working. We are equipped to deliver services and work effectively through the use of remote working, conferencing tools and VPN access to our systems.
What To Bring
- This is an entry level role and we’re looking for an IT support engineer with good knowledge of Windows Server 2016 – 2025 configuration, monitoring and troubleshooting Hyper-V.
- Basic use of GUI tools to perform troubleshooting.
- Any knowledge of MS Exchange 2013+, SQL Server 2016+, Office365 Exchange/Azure or Nutanix, beneficial but not essential.
- Any knowledge of Linux is a bonus.
- Excellent problem solving and troubleshooting skills and the ability to use various tools and methodologies to analyse problems and develop solutions.
- A strong desire to learn new skills and that you throw yourself into new situations, always being keen to pick up new responsibilities and meet new challenges.
All offers of employment with Datel Advansys are subject to a Right to Work Check, and an enhanced DBS and background check.
What We Offer In Return
- A shift allowance will be added to your base salary for any days covered.
- You’ll benefit from on-going training and development in all the skills, product knowledge and technical ability required by the role, working in a dynamic and supportive team, gaining recognition for your individual contribution.
- Datel is a successful tech and services business that is here to help you to achieve your full potential.
- You’ll be joining a highly skilled and collaborative Datel Advansys team that is focused on quality, and integrity that contribute to Datel’s success.
- You’ll report into and work closely with the T1 Team Leader, Andy Sayers and work collaboratively with the rest of the Datel Advansys team.
- We listen and want you to contribute to our future alongside contributing to yours – we regularly ask for your input and offer learning and development opportunities to build your knowledge and skills.
- We love to get together and have a calendar of social events to build connection and collaboration across the team.
- We also care about our community and work closely with Sage’s Foundation offering charity and volunteering opportunities throughout the year.
Additional Information
This role is initially office based with some hybrid working.
Your candidate journey
- 01 Review: We review applications to screen for a variety of criteria.
- 02 Video/Intro Call: Candidates meet one of our recruiters on an intro call.
- 03 Interview: We conduct online interviews to get to know you better.
- 04 Task: The final interview involves a task typical of the job role.
- 05 Offer: We make an offer to the candidate we feel best fits the role.
We're here to answer your queries. If you have any questions about this role or what it’s like to work at Datel, we are on hand to answer your queries. We can talk you through the culture, the role, the package and benefits and what to expect from the recruitment process. Just get in touch.
Advansys Technical Consultant in Warrington employer: Datel Support
Datel is an exceptional employer located in Warrington, offering a vibrant and inclusive work culture that prioritises employee growth and collaboration. As an Internal IT Technician, you will be part of a skilled team dedicated to providing top-notch support, with ample opportunities for professional development and engagement in community initiatives. With a focus on creativity and quality service, Datel ensures that every team member can thrive and contribute meaningfully to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Advansys Technical Consultant in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Datel Support values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Datel Support might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Datel Support!
✨Direct Apply to Datel Support
Let's not forget to apply directly through the Datel Support website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Advansys Technical Consultant in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Datel Support.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Datel Support. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Datel Support
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
