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For Companies At a Glance
- Tasks: Manage client relationships and provide top-notch technical support daily.
- Company: Datcom is a tech-driven company focused on delivering quality IT solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Join a dynamic team, make an impact, and work with cutting-edge technology.
- Qualifications: Technical IT background and strong customer service skills are essential.
- Other info: Ideal for those looking to transition from technical roles into account management.
The predicted salary is between 36000 - 60000 £ per year.
Datcom is seeking a Technical Account Manager. This role will be instrumental in managing all our client relationships, nurturing strong partnerships, and ensuring the best quality service is given, whilst aligning them with appropriate solutions and services offered by our company. Coming from a technical hands-on background, you will have a full understanding and appreciation of our clients’ technological landscapes and be able to drive both the best level of current support and the development of their IT.
If you feel you have the skills outlined as an existing Account Manager or are an experienced technical team manager or similar, looking for a change of direction, we would love to hear from you.
Your responsibilities
- You will act as the main point of contact for our clients, building trust, credibility, and maintaining the relationship.
- Liaising with the client and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries.
- You will work closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
- Working with our leadership team, you will conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximising value for both Datcom and the client.
- You will create and propose quotations for all client requirements, ensuring that within the framework of our financial goals, our quality standards are maintained.
- As our clients' go-to, you will need to stay up-to-date with the latest market trends, technologies and versions, ensuring their technical landscapes represent the best solution for them.
About you
- We are looking for somebody with the proven skills to confidently carry out the above responsibilities.
- Technical IT background - we are first and foremost a technical business and a Microsoft-based technical background is mandatory.
- Customer obsessed; you have a strong customer-centric focus.
- Ability to effectively communicate and collaborate with stakeholders at all levels of an organization with gravitas and confidence, including senior executives and board members.
- Good business acumen; an ability to understand small to medium-sized businesses challenges.
- Pragmatic problem solver and attentive to detail.
- Identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives.
- Monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction.
- Strategic, creative, and critical thinking – analytical.
- Ability to work on multiple, complex projects at once.
- Strong communication and presentation skills.
- Strong networker, negotiator, and client liaison.
- Collaborative – ability to work cross-team.
- General technical acumen and interest in new technology.
- Strong organisational skills with a clear ability to self-manage day-to-day workloads.
Technical Client Relashionship Manager employer: Datcom
Contact Detail:
Datcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Client Relashionship Manager
✨Tip Number 1
Familiarise yourself with Datcom's services and solutions. Understanding our offerings will allow you to speak confidently about how you can align client needs with what we provide, showcasing your ability to nurture strong partnerships.
✨Tip Number 2
Brush up on your technical knowledge, especially around Microsoft technologies. Being able to discuss technical landscapes and solutions in detail will demonstrate your hands-on experience and help you build credibility with clients.
✨Tip Number 3
Prepare to showcase your communication skills. Think of examples where you've effectively liaised with stakeholders at various levels, particularly in high-stakes discussions or negotiations, as this will be crucial in the interview process.
✨Tip Number 4
Stay updated on market trends and emerging technologies relevant to our industry. This knowledge will not only help you in discussions but also position you as a proactive problem solver who can offer tailored solutions to clients.
We think you need these skills to ace Technical Client Relashionship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and experience in client relationship management. Use specific examples that demonstrate your ability to build trust and manage client expectations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in liaising with clients and internal teams.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed client relationships or worked in a technical capacity. Highlight any achievements that demonstrate your problem-solving skills and ability to drive business growth.
Prepare for Technical Questions: Anticipate questions related to your technical knowledge and experience. Be ready to discuss specific technologies you've worked with and how they relate to the services offered by Datcom.
How to prepare for a job interview at Datcom
✨Showcase Your Technical Expertise
Make sure to highlight your technical background during the interview. Be prepared to discuss specific technologies you've worked with, especially Microsoft-based solutions, and how they relate to the clients' needs.
✨Demonstrate Customer-Centric Focus
Emphasise your commitment to customer satisfaction. Share examples of how you've successfully built and maintained client relationships, and how you’ve gone above and beyond to meet their needs.
✨Prepare for High-Level Discussions
Since you'll be liaising with senior executives, practice articulating your thoughts clearly and confidently. Prepare to discuss strategic plans and how you can contribute to expanding business within targeted clients.
✨Exhibit Problem-Solving Skills
Be ready to provide examples of how you've tackled complex problems in previous roles. Highlight your analytical thinking and how you've delivered tailored solutions that align with business objectives.
