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For Companies At a Glance
- Tasks: Manage client relationships and provide top-notch technical support daily.
- Company: Datcom is a tech-driven company focused on delivering quality IT solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Join a dynamic team where your tech skills can shine and make a real impact.
- Qualifications: Must have a strong technical IT background and excellent communication skills.
- Other info: Ideal for those looking to transition from technical roles into account management.
The predicted salary is between 36000 - 60000 £ per year.
Datcom is seeking a Technical Account Manager. This role will be instrumental in managing all our client relationships, nurturing strong partnerships, and ensuring the best quality service is given, whilst aligning them with appropriate solutions and services offered by our company. Coming from a technical hands-on background, you will have a full understanding and appreciation of our clients’ technological landscapes and be able to drive both the best level of current support and the development of their IT.
If you feel you have the skills outlined as an existing Account Manager or are an experienced technical team manager or similar, looking for a change of direction, we would love to hear from you.
Your responsibilities
- You will act as the main point of contact for our clients, building trust, credibility, and maintaining the relationship.
- Liaising with the client and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries.
- You will work closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
- Working with our leadership team, you will conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximising value for both Datcom and the client.
- You will create and propose quotations for all client requirements, ensuring that within the framework of our financial goals, our quality standards are maintained.
- As our clients' go-to, you will need to stay up-to-date with the latest market trends, technologies and versions, ensuring their technical landscapes represent the best solution for them.
About you
- We are looking for somebody with the proven skills to confidently carry out the above responsibilities.
- Technical IT background - we are first and foremost a technical business and a Microsoft-based technical background is mandatory.
- Customer obsessed; you have a strong customer-centric focus.
- Ability to effectively communicate and collaborate with stakeholders at all levels of an organization with gravitas and confidence, including senior executives and board members.
- Good business acumen; an ability to understand small to medium-sized businesses challenges.
- Pragmatic problem solver and attentive to detail.
- Identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives.
- Monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction.
- Strategic, creative, and critical thinking – analytical.
- Ability to work on multiple, complex projects at once.
- Strong communication and presentation skills.
- Strong networker, negotiator, and client liaison.
- Collaborative – ability to work cross-team.
- General technical acumen and interest in new technology.
- Strong organisational skills with a clear ability to self-manage day-to-day workloads.
Technical Account Manager employer: Datcom
Contact Detail:
Datcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies and solutions. As a Technical Account Manager, having a solid understanding of these tools will not only help you in discussions but also demonstrate your technical expertise to potential employers.
✨Tip Number 2
Network with professionals in the industry, especially those who are already in account management roles. Attend relevant tech meetups or webinars to build connections and gain insights into what makes a successful Technical Account Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to understand client needs and provide tailored solutions, as this is crucial for the role.
✨Tip Number 4
Stay updated on market trends and challenges faced by small to medium-sized businesses. This knowledge will enable you to engage in meaningful conversations during interviews and showcase your business acumen.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and experience in account management. Use specific examples that demonstrate your ability to manage client relationships and provide technical solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the technical landscape. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in liaising with clients and internal teams.
Showcase Relevant Skills: When detailing your experience, focus on skills such as communication, negotiation, and problem-solving. Provide concrete examples of how you've successfully managed accounts or projects, especially in a technical context.
Research Datcom: Familiarise yourself with Datcom's services and market position. Understanding their offerings will help you tailor your application and demonstrate your enthusiasm for the role during the interview process.
How to prepare for a job interview at Datcom
✨Showcase Your Technical Expertise
As a Technical Account Manager, it's crucial to demonstrate your technical background. Be prepared to discuss specific technologies you've worked with, particularly Microsoft products, and how they relate to the clients' needs.
✨Emphasise Customer-Centricity
Highlight your customer-focused approach during the interview. Share examples of how you've built strong client relationships and provided tailored solutions that align with their business objectives.
✨Prepare for High-Level Discussions
Since you'll be liaising with senior executives, practice articulating your thoughts clearly and confidently. Prepare to discuss how you can add value to the client's business and navigate complex negotiations.
✨Demonstrate Problem-Solving Skills
Be ready to showcase your pragmatic problem-solving abilities. Discuss past challenges you've faced in account management and how you successfully resolved them, ensuring client satisfaction and continuous improvement.
