At a Glance
- Tasks: Provide top-notch IT support and manage technical projects for diverse clients.
- Company: Join a growing tech team in Grantham with a focus on innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Exciting career development in a fast-paced environment with a supportive team.
- Why this job: Be part of a dynamic team solving real-world IT challenges every day.
- Qualifications: Strong experience in Windows Server, networking, cloud tech, and cyber security.
The predicted salary is between 35000 - 45000 € per year.
We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. The successful candidate will have strong experience across Windows Server environments, networking (Cisco/IOS), cloud technologies including Microsoft 365, Azure/Entra ID and Intune, and cyber security. With an expanding client portfolio, you will work as part of a dedicated technical team delivering high-quality IT support to multiple clients in a fast-paced environment. The role involves providing escalation support to both technical and account management teams, ensuring solutions and projects are delivered on time and within budget. You will also provide end-user support across all levels, from 1st through to 3rd line.
This position is available on either a fully office-based or hybrid working model, operating from our Grantham office. You will be required to travel to customer sites when necessary and participate in an extended hours support rota.
The role involves:
- Operating as an IT Professional, ensure all administrative duties are carried out to ensure documentation of activities, technologies and processes.
- Managing and developing team members.
- Providing support for the Solutions Team.
- Act as an escalation point to 1st and 2nd line team members.
- Attendance to meetings.
- Deliver solutions and projects.
To be considered for this role, you’ll need a full manual driving licence along with the technical experience listed below:
Essential
- Windows Server (2012–2025): Installation, configuration, and troubleshooting.
- Networking (Cisco/IOS): Strong networking skills, including the installation, configuration, and troubleshooting of networks, VLANs, subnets, firewalls, and routers.
- Cloud Technologies: Experience with Microsoft 365, Azure/Entra ID, and Intune, including configuration, troubleshooting, and migrations.
- Cyber Security: Strong understanding of cyber security best practices and security principles.
Desirable
- Veeam: Experience with backup and recovery solutions.
- Microsoft Power Platform: Experience with Power Automate and/or Power Apps.
- Virtualisation: Experience with VMware and Hyper-V; vSAN experience advantageous.
3rd Line Support Engineer in Leicester employer: Datcom
Join our dynamic team in Grantham, Lincolnshire, where we prioritise employee growth and a collaborative work culture. As a 3rd Line Support Engineer, you will benefit from a hybrid working model, ongoing professional development opportunities, and the chance to work with cutting-edge technologies in a supportive environment. Our commitment to high-quality IT support ensures that you will be part of a dedicated team that values your contributions and fosters innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Leicester
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work with Windows Server or cloud technologies. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual meetup, be ready to discuss your experience with Cisco networking and cyber security. Real-life examples of your problem-solving abilities can really make you stand out.
✨Tip Number 3
Don’t shy away from asking questions during interviews. It shows your interest and helps you gauge if the company is the right fit for you. Ask about their approach to cloud technologies or how they handle escalation support – it’ll give you insight into their operations.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t hesitate – get your application in!
We think you need these skills to ace 3rd Line Support Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows Server, networking, and cloud technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 3rd Line Support Engineer role. Share specific examples of your past work that relate to the responsibilities we’ve outlined.
Show Off Your Soft Skills:While technical skills are crucial, we also value communication and teamwork. Make sure to mention any experiences where you’ve successfully collaborated with others or provided excellent customer support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Datcom
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, networking, and cloud technologies. Be ready to discuss specific scenarios where you've installed, configured, or troubleshot these systems. The more examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share how you've tackled complex IT issues in the past. Think about times when you provided escalation support or delivered solutions under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Understand the Company Culture
Research the company’s values and work culture. Knowing how they operate and what they value in their team members can help you tailor your responses and show that you're a great fit for their team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or how they handle client escalations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
