At a Glance
- Tasks: Provide top-notch IT support and manage technical projects in a fast-paced environment.
- Company: Join a growing tech team in Grantham, Lincolnshire, with a focus on innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and extended hours support.
- Why this job: Make a real impact by solving complex IT challenges and supporting diverse clients.
- Qualifications: Strong experience in Windows Server, networking, cloud technologies, and cyber security required.
The predicted salary is between 36000 - 60000 € per year.
We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. The successful candidate will have strong experience across Windows Server environments, networking (Cisco/IOS), cloud technologies including Microsoft 365, Azure/Entra ID and Intune, and cyber security.
With an expanding client portfolio, you will work as part of a dedicated technical team delivering high-quality IT support to multiple clients in a fast-paced environment. The role involves providing escalation support to both technical and account management teams, ensuring solutions and projects are delivered on time and within budget. You will also provide end-user support across all levels, from 1st through to 3rd line.
This position is available on either a fully office-based or hybrid working model, operating from our Grantham office. You will be required to travel to customer sites when necessary and participate in an extended hours support rota.
The role involves:
- Operating as an IT Professional, ensure all administrative duties are carried out to ensure documentation of activities, technologies and processes.
- Managing and developing team members.
- Providing support for the Solutions Team.
- Act as an escalation point to 1st and 2nd line team members.
- Attendance to meetings.
- Deliver solutions and projects.
To be considered for this role, you’ll need a full manual driving licence along with the technical experience listed below:
Essential
- Windows Server (2012–2025): Installation, configuration, and troubleshooting.
- Networking (Cisco/IOS): Strong networking skills, including the installation, configuration, and troubleshooting of networks, VLANs, subnets, firewalls, and routers.
- Cloud Technologies: Experience with Microsoft 365, Azure/Entra ID, and Intune, including configuration, troubleshooting, and migrations.
- Cyber Security: Strong understanding of cyber security best practices and security principles.
Desirable
- Veeam: Experience with backup and recovery solutions.
- Microsoft Power Platform: Experience with Power Automate and/or Power Apps.
- Virtualisation: Experience with VMware and Hyper-V; vSAN experience advantageous.
3rd Line Support Engineer - Windows employer: Datcom
Join our dynamic team in Grantham, Lincolnshire, where we prioritise employee growth and a collaborative work culture. As a 3rd Line Support Engineer, you will benefit from a hybrid working model, opportunities for professional development, and the chance to work with cutting-edge technologies in a supportive environment. We value our employees and offer a range of benefits that promote work-life balance and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer - Windows
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work with Windows Server and cloud technologies. A friendly chat can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss your experience with Cisco networking and cyber security. Use real-life examples to demonstrate how you've tackled challenges in previous roles.
✨Tip Number 3
Don’t forget to ask questions during interviews! This shows your interest in the role and helps you understand if the company is the right fit for you. Ask about their tech stack or how they handle support escalations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 3rd Line Support Engineer - Windows
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with Windows Server, networking, and cloud technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We love seeing how you approach problems and deliver solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Datcom
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, networking, and cloud technologies. Be ready to discuss specific scenarios where you've installed, configured, or troubleshot these systems. The more examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share how you've tackled complex IT issues in the past. Think about times when you provided escalation support or delivered solutions under pressure. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Understand Their Client Needs
Research the company’s client portfolio and think about how your skills can meet their needs. Being able to discuss how you can contribute to their success will show that you're not just looking for a job, but are genuinely interested in helping their clients thrive.
✨Be Ready for Team Dynamics
Since this role involves managing and developing team members, be prepared to talk about your leadership style and how you’ve supported colleagues in the past. Highlight any experience you have in mentoring or training others, as this will be key to fitting into their team.
