At a Glance
- Tasks: Provide top-notch IT support and manage technical projects for diverse clients.
- Company: Join a growing tech team in Grantham with a focus on innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Exciting career path with hands-on experience in a fast-paced environment.
- Why this job: Be part of a dynamic team solving real-world IT challenges every day.
- Qualifications: Strong experience in Windows Server, networking, cloud tech, and cyber security.
The predicted salary is between 36000 - 60000 € per year.
We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. The successful candidate will have strong experience across Windows Server environments, networking (Cisco/IOS), cloud technologies including Microsoft 365, Azure/Entra ID and Intune, and cyber security. With an expanding client portfolio, you will work as part of a dedicated technical team delivering high-quality IT support to multiple clients in a fast-paced environment.
The role involves providing escalation support to both technical and account management teams, ensuring solutions and projects are delivered on time and within budget. You will also provide end-user support across all levels, from 1st through to 3rd line. This position is available on either a fully office-based or hybrid working model, operating from our Grantham office. You will be required to travel to customer sites when necessary and participate in an extended hours support rota.
The role involves:
- Operating as an IT Professional, ensuring all administrative duties are carried out to ensure documentation of activities, technologies and processes.
- Managing and developing team members.
- Providing support for the Solutions Team.
- Acting as an escalation point to 1st and 2nd line team members.
- Attendance to meetings.
- Delivering solutions and projects.
To be considered for this role, you’ll need a full manual driving licence along with the technical experience listed below:
Essential
- Windows Server (2012–2025): Installation, configuration, and troubleshooting.
- Networking (Cisco/IOS): Strong networking skills, including the installation, configuration, and troubleshooting of networks, VLANs, subnets, firewalls, and routers.
- Cloud Technologies: Experience with Microsoft 365, Azure/Entra ID, and Intune, including configuration, troubleshooting, and migrations.
- Cyber Security: Strong understanding of cyber security best practices and security principles.
Desirable
- Veeam: Experience with backup and recovery solutions.
- Microsoft Power Platform: Experience with Power Automate and/or Power Apps.
- Virtualisation: Experience with VMware and Hyper-V; vSAN experience advantageous.
3rd Line Support Engineer employer: Datcom
Join our dynamic team in Grantham, where we prioritise employee growth and development in a supportive work culture. As a 3rd Line Support Engineer, you'll benefit from flexible working options, including hybrid models, and have the opportunity to work with cutting-edge technologies while providing high-quality IT support to a diverse client base. We value collaboration and innovation, ensuring that our employees are equipped with the skills and resources needed to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to meet industry professionals and get your name out there. Plus, you never know who might have a lead on a job!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in Windows Server, networking, or cloud technologies. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research common technical questions for 3rd Line Support roles and practice your answers. Don’t forget to brush up on your soft skills too, as they’re just as important when working with clients and team members.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with the specific technologies mentioned in the job description, and let us know why you’d be a great fit!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with Windows Server, networking, and cloud technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it friendly and professional, just like us!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We love seeing how you approach problems and deliver solutions, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Datcom
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, networking, and cloud technologies. Be ready to discuss specific scenarios where you've installed, configured, or troubleshot these systems. The more examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share how you've tackled complex IT issues in the past. Think about times when you provided escalation support or delivered solutions under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Understand the Company Culture
Research the company’s values and work culture. Knowing how they operate and what they value in their team members can help you tailor your responses and show that you're a great fit for their team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or how they handle client escalations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
