Delivery Manager – Data Centre Recruitment
Reports to: Director Client Engagement
Role Purpose
The Delivery Manager is responsible for setting up, scaling, and embedding recruitment delivery best practice across managed accounts within the Data Centre sector. This is a fast-paced, competitive, and highly rewarding environment, supporting mission-critical infrastructure projects where hiring needs evolve quickly. Operating within an exciting hybrid delivery model, the role combines reactive recruitment delivery with proactive talent planning — ensuring today’s hiring needs are met while preparing for future demand.
Key Responsibilities
Delivery Function Set-Up & Best Practice
- Design and establish recruitment delivery frameworks, processes, and standards
- Roll out best-practice recruitment approaches across managed accounts
- Create consistent ways of working that support quality, speed, and scalability
- Ensure a strong, consistent candidate and client experience
Delivery Prioritization & Demand Alignment
- Own prioritization of recruitment activity as new roles and projects come online
- Partner with Account Managers to align on hiring demand, timelines, and
- Provide clear direction on role priority and delivery focus
- Monitor delivery risk and flag emerging challenges early
- Proactively recruit in high demand periods
Performance & Quality Oversight
- Own recruitment delivery performance against agreed KPIs and SLAs
- Use delivery data and market insight to drive continuous improvement
- Act as an escalation point for complex or high-risk recruitment challenges
- Support testing and rollout of new delivery approaches where required
Stakeholder Collaboration
- Work closely with Account Managers and Marketing Executives to translate demand into delivery plans
- Support onboarding and mobilisation of new accounts, projects, or delivery
- Influence internal stakeholders to align on priorities, expectations, and delivery approach
- Lead, coach, and develop recruitment delivery teams
- Set clear expectations around delivery standards and outcomes
- Build a high-performing, collaborative delivery culture
Customer Value Focus
- Clear, transparent prioritisation as hiring needs evolve
- Active, well-aligned talent communities supporting delivery outcomes
- Early identification of talent challenges with proactive solutions
- Act as market SME to support
- Consistent, high-quality recruitment delivery in a fast-moving market
Key Skills & Experience
- Proven experience leading recruitment delivery in RPO, MSP, embedded, or
- Strong experience setting up or evolving recruitment delivery functions
- Demonstrated ability to balance proactive planning with reactive delivery
- Strong market awareness with the ability to spot talent risks early
- Confident using data and insight to guide delivery decisionsCalm, collaborative leadership style suited to high-growth environments
Success Measures
- Successful setup and adoption of delivery frameworks and best practices
- Clear alignment across the micro-enterprise (Account, Delivery, Marketing)
- Early identification and resolution of talent challenges
- Consistent delivery performance against KPIs and SLAs
- Positive feedback from Account Managers, clients, and delivery teams
