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- Tasks: Lead day-to-day operations of a critical data centre, ensuring 100% availability and operational excellence.
- Company: Fast-growing data centre operator with a focus on advanced computing and AI workloads.
- Benefits: Competitive salary, bonus, comprehensive benefits, and clear progression pathways.
- Why this job: Be the senior authority in a mission-critical environment and drive impactful operational strategies.
- Qualifications: Chartered Engineer or equivalent experience in data centre operations with strong technical background.
- Other info: Enjoy high autonomy and ownership while working in a dynamic, complex environment.
The predicted salary is between 48000 - 72000 £ per year.
An established and fast-growing data centre operator is seeking a Technical Operations Manager to take responsibility for the day-to-day technical and operational management of a critical data centre site in Harlow. This role sits within the wider Operations leadership structure and reports into a Senior Engineering / Technical Director-level leader, acting as the senior on-site authority for technical operations, service delivery and incident response. The position is heavily focused on hands-on operational leadership, supplier management and customer-facing delivery, ensuring the site operates safely, efficiently and with 100% availability.
As Technical Operations Manager, you will oversee 24/7/365 site operations, leading internal teams and managing outsourced facilities partners to ensure all critical infrastructure performs to the highest standards. You will play a key role in:
- Managing live operational environments
- Acting as a senior escalation point for incidents
- Owning operational processes, reporting and compliance
- Driving operational excellence at site level
This is a technically strong, site-based leadership role, ideal for someone who enjoys being close to the operation while still contributing to wider strategy and continuous improvement.
Key Responsibilities
- Act as the senior on-site technical authority, supporting delivery across all customer contracts and operational obligations
- Ensure 100% availability of all mechanical, electrical and life safety systems
- Oversee day-to-day operation and monitoring of all critical M&E infrastructure, including understanding of Sequences of Operation
- Manage and hold accountable the outsourced facilities management provider, ensuring SLAs and KPIs are consistently met
- Own and maintain a robust library of SOPs and EOPs, ensuring operational readiness at all times
- Ensure all work carried out on site is compliant, high quality and non-disruptive to customers
- Act as second-line escalation for major incidents and participate in on-call rota arrangements
- Maintain HV/LV AP awareness, with expectation to renew or maintain authorisation
- Own the BMS / controls strategy for the site, including accuracy of graphics, alarms, data points and system backups
- Manage specialist suppliers responsible for BMS, controls and associated field equipment
- Support maintenance activities where required to ensure engineering standards and system resilience
- Define, track and report critical operational KPIs, SLAs and facilities health metrics
- Contribute to CAPEX planning, lifecycle replacements and operational budgeting
- Work closely with internal stakeholders including construction, design, customer services, compliance, security and QHSE
Background & Experience Required
- Chartered Engineer or equivalent experience in a mission-critical environment
- Strong technical background in data centre or critical infrastructure operations
- In-depth knowledge of:
- Cooling generation and distribution
- LV & MV electrical systems
- UPS and generators
- Fire detection and suppression
- BMS / controls systems
- Physical security and connectivity
Why Apply?
- Join a high-growth data centre platform supporting advanced computing and AI workloads
- Work in a technically complex, high-availability environment
- Clear progression pathway into senior operational or technical leadership
- High level of autonomy and ownership at site level
- Competitive salary, bonus and comprehensive benefits package
Technical Operations Manager in Harlow employer: DataX Connect
Contact Detail:
DataX Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Manager in Harlow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their mission-critical environment and be ready to discuss how your experience aligns with their needs. We want you to show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your technical expertise and leadership skills, especially in managing operational environments and incident responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage directly with us.
We think you need these skills to ace Technical Operations Manager in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Operations Manager role. Highlight your experience in managing critical infrastructure and any relevant technical skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your hands-on leadership experience can contribute to our mission-critical environment. Let us know what excites you about working with us at StudySmarter.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your operational excellence and ability to manage teams effectively. Numbers speak volumes, so if you’ve improved KPIs or SLAs, make sure to include those stats!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at DataX Connect
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to data centre operations. Be ready to discuss cooling systems, electrical infrastructure, and BMS controls in detail. This role demands a strong technical background, so showing off your expertise will definitely impress.
✨Showcase Your Leadership Skills
As a Technical Operations Manager, you'll be leading teams and managing outsourced partners. Prepare examples of how you've successfully led teams in the past, handled incidents, or improved operational processes. Highlighting your leadership experience will show that you're ready for this hands-on role.
✨Understand the Company’s Operations
Research the company’s specific operations and any recent projects or challenges they’ve faced. Being able to discuss their mission-critical environment and how you can contribute to their goals will demonstrate your genuine interest and fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident management or operational challenges. Think through your approach to problem-solving and decision-making in high-pressure scenarios. This will help you convey your ability to maintain 100% availability and operational excellence.
