Director, Customer Account Manager

Account Director – Critical & Corporate Environments Location: Near Stevenage | Hybrid Working Available We are currently recruiting for an experienced Account Director to join a leading facilities management provider. This is an excellent opportunity to take ownership of one of two major client accounts, both comprising a mix of data centre and corporate office environments. The successful candidate will be responsible for the overall performance, strategic direction, and financial management of the account. This includes full P&L ownership, team leadership, client relationship management, and the delivery of high-quality services across multiple sites. You will be supported by a well-established team, including an Account Manager and several Contract Managers, and will play a key role in maintaining client satisfaction, driving operational performance, and ensuring contract compliance. Full ownership of P&L and budget management across a high-value, multi-site account Leadership of operational teams, ensuring service delivery and staff development Management of SLAs, KPIs, and all contractual deliverables Strategic client engagement and stakeholder relationship management Identification and implementation of opportunities for account improvement and growth Demonstrable experience in leading large-scale FM accounts, ideally in critical and/or corporate environments Strong financial and commercial acumen Experience in data centre environments is advantageous, but not essential