Account Director (Stevenage)

Account Director – Critical & Corporate Environments

Location: Near Stevenage | Hybrid Working Available

We are currently recruiting for an experienced Account Director to join a leading facilities management provider. This is an excellent opportunity to take ownership of one of two major client accounts, both comprising a mix of data centre and corporate office environments.

The Role:

The successful candidate will be responsible for the overall performance, strategic direction, and financial management of the account. This includes full P&L ownership, team leadership, client relationship management, and the delivery of high-quality services across multiple sites.

You will be supported by a well-established team, including an Account Manager and several Contract Managers, and will play a key role in maintaining client satisfaction, driving operational performance, and ensuring contract compliance.

Key Responsibilities:

• Full ownership of P&L and budget management across a high-value, multi-site account
• Leadership of operational teams, ensuring service delivery and staff development
• Management of SLAs, KPIs, and all contractual deliverables
• Strategic client engagement and stakeholder relationship management
• Identification and implementation of opportunities for account improvement and growth

Candidate Profile:

• Demonstrable experience in leading large-scale FM accounts, ideally in critical and/or corporate environments
• Strong financial and commercial acumen
• Proven ability to manage complex stakeholder relationships at senior levels
• Strategic thinker with a hands-on approach to leadership and deliver
• Experience in data centre environments is advantageous, but not essential