Role: Client Servicing – UK and US Markets
Basic Role Information
- Job Title: Client Servicing - UK and US Markets
- Location: United Kingdom
- Experience: 3 - 6 years
- Markets Serviced: United Kingdom and United States
- Working Hours: UK-based role with regular overlap with US client working hours
Role Purpose
This role is the primary interface between Datawrkz and its UK‑ and US‑based clients. You will own client communication, understand and translate client requirements, coordinate internal delivery teams, oversee campaign delivery, and protect client satisfaction. This is a client servicing role focused on relationship and account growth.
What you will do
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Client Communication and Relationship Management
- Act as the primary day‑to‑day point of contact for assigned clients.
- Build and maintain strong, trusted relationships with client stakeholders, including CMOs.
- Run regular client calls, check‑ins and business reviews, keeping communication clear and consistent.
- Set and manage client expectations on timelines, deliverables and outcomes.
- Keep clients informed of progress, risks and changes proactively, before they have to ask.
- Maintain accurate records of client conversations, decisions and action points.
- Manage escalations as they arise and work with campaign teams to ensure a fast resolution.
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Understanding and Translating Client Requirements
- Understand each client’s business objectives, target audiences and success measures.
- Translate client goals into clear, actionable briefs for internal delivery teams.
- Ask the right questions to clarify scope, priorities and constraints up front.
- Ensure requirements are documented and agreed before work begins.
- Anticipate when a request needs re‑scoping and raise it early with the client and internal teams.
- Act as the bridge between client intent and internal execution.
- Be the voice of client in the room.
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Campaign Coordination and Delivery Oversight
- Track campaign timelines and deliverables to ensure work is delivered on schedule.
- Oversee delivery quality against the agreed brief, without owning hands‑on campaign setup or optimisation.
- Work with internal teams across different time zones to keep delivery moving.
- Flag delivery risks early and coordinate the response.
- Ensure handoffs between teams are clean and nothing falls through the gaps.
- Keep clients updated on delivery status throughout the cycle.
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Reporting, Insights and Client Presentations
- Own the preparation and delivery of client reports and performance updates.
- Work with internal teams to turn campaign data into clear, client‑ready insights.
- Ability to storyboard – present results, learnings and recommendations to client stakeholders, including CXO‑level audiences.
- Ensure reports are accurate, on time and tell a coherent story.
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Supporting Client Growth
- Identify opportunities to deliver more value within existing accounts through strong servicing.
- Support renewals by maintaining high service quality and clear value articulation.
- Surface potential expansion opportunities to internal commercial owners.
- Help build the case for additional scope using delivery results and client outcomes.
- Keep internal teams informed of account direction and growth signals.
Requirements
What We Are Looking For
- Experience
- 3–6 years of client servicing, client success, agency servicing or similar experience.
- Experience servicing growth‑stage or performance‑focused clients.
- Experience managing multiple clients independently.
- Experience working with founders, CMOs and senior marketing leaders.
- Experience servicing UK or US clients.
- Experience working with offshore or distributed teams.
- Experience in digital media, advertising, performance marketing or adtech.
- Strong understanding of paid search, paid social, programmatic, display, video and CTV.
- Ability to understand metrics such as CPA, CAC, conversion rate and ROAS.
- Communication and Stakeholder Management
- Strong written, verbal and presentation skills.
- Ability to simplify complex campaign information for non‑technical audiences.
- Willingness to work with regular UK, India, US time‑zone overlap.
Client Servicing – UK and US Markets employer: datawrkz
Datawrkz is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. As an Agency Sales Manager, you'll be part of a high-performing team that values growth and development, providing ample opportunities to expand your skills and network within the thriving UK ad agency landscape. With a focus on employee success and a commitment to fostering a supportive culture, Datawrkz stands out as a rewarding place to build your career in programmatic sales.
