At a Glance
- Tasks: Manage client relationships and ensure successful campaign delivery across UK and US markets.
- Company: Join Datawrkz, a rapidly growing digital advertising solutions company with global reach.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work with a diverse team across time zones and enhance your career in a fast-paced industry.
- Why this job: Be the key point of contact for clients and drive impactful marketing results.
- Qualifications: 3-6 years in client servicing with strong communication and digital marketing knowledge.
The predicted salary is between 36000 - 44000 £ per year.
About us: Founded in 2013, Datawrkz is a rapidly growing global digital advertising solutions company with a strong presence in India, the US, and the UK. Acquired by Nazara Technologies in 2022 and further strengthened by the acquisition of S&T in the UK, we continue to expand our global footprint and capabilities. Led by industry veterans, Datawrkz partners with advertisers and publishers to solve complex marketing challenges across industries. We specialize in full-funnel advertising with a strong focus on delivering measurable outcomes. Our expertise spans Search, Social, Programmatic, and platform partnerships (including Google, Meta, The Trade Desk, Amazon DSP, and others), enabling us to deliver performance-driven solutions. With over a decade of experience, our team combines analytical rigor with deep product knowledge to help mid-market clients and global brands achieve their marketing goals.
Join our Client Servicing team: Our Client Servicing team is the face of Datawrkz to our clients. The team owns the relationship, understands what each client is trying to achieve, and makes sure our delivery teams turn that into results. You will work with growth-focused clients across the UK and US, alongside delivery teams in India. If you are someone who can take ownership of relationships, communicate clearly, and keep complex work moving across teams and time zones, we want to speak with you.
Role Purpose: This role is the primary interface between Datawrkz and its UK- and US-based clients. You will own client communication, understand and translate client requirements, coordinate internal delivery teams, oversee campaign delivery, and protect client satisfaction. This is a client servicing role focused on relationship and account growth.
What you will do:
- Client Communication and Relationship Management: Act as the primary day-to-day point of contact for assigned clients. Build and maintain strong, trusted relationships with client stakeholders including CMOs. Run regular client calls, check-ins and business reviews, keeping communication clear and consistent. Set and manage client expectations on timelines, deliverables and outcomes. Keep clients informed of progress, risks and changes proactively, before they have to ask. Maintain accurate records of client conversations, decisions and action points. Manage escalations as they arise and work with campaign teams to ensure a fast resolution.
- Understanding and Translating Client Requirements: Understand each client’s business objectives, target audiences and success measures. Translate client goals into clear, actionable briefs for internal delivery teams. Ask the right questions to clarify scope, priorities and constraints up front. Ensure requirements are documented and agreed before work begins. Anticipate when a request needs re-scoping and raise it early with the client and internal teams. Act as the bridge between client intent and internal execution. Be the voice of client in the room.
- Campaign Coordination and Delivery Oversight: Track campaign timelines and deliverables to ensure work is delivered on schedule. Oversee delivery quality against the agreed brief, without owning hands-on campaign setup or optimisation. Work with internal teams across different time zones to keep delivery moving. Flag delivery risks early and coordinate the response. Ensure handoffs between teams are clean and nothing falls through the gaps. Keep clients updated on delivery status throughout the cycle.
- Reporting, Insights and Client Presentations: Own the preparation and delivery of client reports and performance updates. Work with internal teams to turn campaign data into clear, client-ready insights. Ability to storyboard - Present results, learnings and recommendations to client stakeholders, including CXO-level audiences. Ensure reports are accurate, on time and tell a coherent story.
- Supporting Client Growth: Identify opportunities to deliver more value within existing accounts through strong servicing. Support renewals by maintaining high service quality and clear value articulation. Surface potential expansion opportunities to internal commercial owners. Help build the case for additional scope using delivery results and client outcomes. Keep internal teams informed of account direction and growth signals.
Requirements:
- Experience: 3–6 years of client servicing, client success, agency servicing or similar experience. Experience servicing growth-stage or performance-focused clients. Experience managing multiple clients independently. Experience working with founders, CMOs and senior marketing leaders. Experience servicing UK or US clients. Experience working with offshore or distributed teams.
- Digital Marketing Knowledge: Experience in digital media, advertising, performance marketing or adtech. Strong understanding of paid search, paid social, programmatic, display, video and CTV. Ability to understand metrics such as CPA, CAC, conversion rate and ROAS.
- Communication and Stakeholder Management: Strong written, verbal and presentation skills. Ability to simplify complex campaign information for non-technical audiences. Willingness to work with regular UK, India, US time-zone overlap.
Client Servicing - UK and US Markets in London employer: Datawrkz Business Solutions
Datawrkz is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the digital advertising space. With a strong focus on employee growth, we provide opportunities for professional development while working with a diverse range of clients across the UK and US markets. Our culture promotes open communication and teamwork, ensuring that every team member feels valued and empowered to contribute to our clients' success.
Contact Details:
Datawrkz Business Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Servicing - UK and US Markets in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Datawrkz Business Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Datawrkz Business Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Servicing - UK and US Markets in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Datawrkz Business Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Datawrkz Business Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Datawrkz Business Solutions!
How to prepare for a job interview at Datawrkz Business Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
