At a Glance
- Tasks: Manage customer relationships and ensure seamless training experiences.
- Company: Join Datatonic Academy, a leading Google Cloud Training Partner.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in account management.
- Why this job: Be part of an innovative team shaping the future of AI training.
- Qualifications: Customer-focused mindset and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Datatonic Academy is the award-winning Google Cloud Training Partner arm of Datatonic. The business has grown rapidly, and this role is an opportunity to be part of the Academy at an exciting time.
The Role
As an Account Executive, you will be the primary point of contact for our customers and partners. You will bridge the gap between customer expectations and flawless execution, ensuring our customers receive a world-class training experience from initial scoping to post-delivery follow-up.
While the core of this role focuses on our training operations, planning, and logistics, it includes more traditional account management tasks to support our growth and there is room to expand into an Account Manager role longer term.
Your Responsibilities
- Partner & Customer Relationship Management
- Organise and facilitate training scoping calls with customers to understand their learning objectives.
- Act as the main point of contact for our in-house trainers and partner contractors, ensuring they are fully briefed, prepared, and scheduled for upcoming deliveries.
- Nurture long-term customer relationships by conducting post-delivery follow-ups, ensuring satisfaction, and proactively addressing any feedback or concerns.
- Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals and strategic learning plans for our customers.
- Customer Experience & Delivery Operations
- Manage end-to-end training logistics to ensure a seamless customer journey, including sending calendar invitations, setting up virtual classrooms, and managing trainer schedules.
- Own the feedback loop by gathering and monitoring class feedback, sharing insights with instructors, and proactively using data to elevate the customer experience.
- Support the Training Operations Manager and Head of Customer Training on the day-to-day delivery ecosystem.
- Business Enablement
- Compile necessary data for the Finance team's month-end billing process to ensure accurate client invoicing.
- Identify process inefficiencies within the customer journey or partner onboarding and suggest proactive improvements.
- Contribute strategically to shaping the future of our training business and client satisfaction strategies in AMER and EMEA.
What We Are Looking For
- Customer-Centric Mindset: You genuinely enjoy building trustful relationships, managing customer expectations, and delivering excellent service.
- Organisational Excellence: High attention to detail with the ability to juggle multiple customer requests and manage logistics simultaneously. Ability to quickly re-prioritise tasks and consistently meet deadlines.
- Communication Skills: Proactive and collaborative communication, verbal and written.
- Genuine Interest in AI: Keen to learn about AI and apply the knowledge in their day-to-day work (we will support you to get certified as a Google Cloud Gen AI Leader).
- Growth Mindset: Open to new concepts and ideas and get stuck in to test them out.
- Adaptability: Happy to work in an environment where processes can change quickly and comfortable working in a remote setting.
Account Executive in London employer: Datatonic
Datatonic is an exceptional employer that fosters a vibrant and innovative work culture, perfect for those passionate about cloud technologies and DevOps practices. With a strong emphasis on employee growth, you will have ample opportunities to enhance your skills while working alongside talented teams on cutting-edge projects for prestigious clients. Located in a dynamic scale-up environment, Datatonic offers a unique chance to make a significant impact in the tech landscape while enjoying a collaborative and supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Datatonic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Datatonic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Datatonic:Your cover letter is your chance to shine! Tell us why you want to work at Datatonic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Datatonic!
How to prepare for a job interview at Datatonic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
