At a Glance
- Tasks: Drive customer growth and adoption of our innovative data platform across new sectors.
- Company: Fast-growing data & CRM platform with a focus on client success.
- Benefits: Hybrid working, competitive salary, and opportunities for career advancement.
- Other info: Join a dynamic team with a clear path to leadership in Customer Success.
- Why this job: Make a real impact by transforming client relationships and driving measurable growth.
- Qualifications: Experience in CRM, growth strategies, and senior relationship management.
The predicted salary is between 80000 - 100000 £ per year.
A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence, driving revenue growth and real competitive edge across Financial Services, Insurance, Healthcare, Retail, and beyond. It's proven and scaling in our first vertical. Now we're pushing into new sectors with serious upside.
Delivering the tech is easy. Changing client behaviour is hard. That's this job. The title says it all: drive growth in customer value, and ours follows.
What You'll Build
You'll own the client relationship, adoption, and commercial growth of CGS across our new-vertical client base, inside Customer Success. Not traditional Customer Success. Not a standard Business Director role either. It's growth, adoption and value-realisation: getting clients thinking and operating differently, with measurable results to show for it. You're the senior, consistent face of the business, close to clients and credible in the room. Not maintenance. Changing how clients understand and create growth.
Day to day, you'll:
- Own senior, multi-stakeholder relationships. Be the first call for a client's growth and marketing leadership
- Challenge assumptions and reshape how clients think about growth and customer value
- Run the room: chair conversations, flag strategic implications, course-correct early
- Drive adoption and behaviour change, not just delivery
- Turn insight into action: activation, decisions, measurable outcomes
- Bridge the recommendation engine, client CRM teams, and leadership
- Own net revenue retention: expansion through value, with an early eye on churn
- Keep a steady cadence of value reviews, roadmaps and QBRs
How You'll Operate
You'll own the framework behind turning a deployed system into growing customer value:
- Relationship ownership. Credible from C-suite to working level
- Changed thinking. Challenge assumptions, reshape how growth is measured
- Adoption and change. Drive usage and behaviour, not just delivery
- Activation. Turn insight into operational decisions and real growth
- CRM fluency. Enough to direct deployment, not implement it
- Commercial growth. Own NRR, expansion through value, early churn warning
- Operating cadence. Planned reviews, not reactive firefighting
- Voice of the customer. Feed adoption patterns back into product
This is about changed thinking: clients who operate differently, see the value, and buy more because of it.
The Value Realisation Loop
Every new-sector deployment teaches us something: which value levers land, how the system flexes, what separates renewal from drift. You'll feed that back, separating the repeatable playbook from one-off specifics. This is the strategic edge of the role, and as the team grows, a real path into broader Customer Success leadership.
What You Bring
- Strong CRM/growth understanding helpful. You simplify the levers for clients rather than implementing them
- Led adoption, behaviour change, and operational transformation. You've changed how a client operates, not just delivered to them
- A strategic Business Director who uses insight to shape thinking and deliver structured value
- Growth, transformation or consultancy background as much as CRM/martech. Ad-platform or media experience alone won't cut it
- Owned senior relationships at sponsor/C-suite level. You're the first call
- Grown accounts through demonstrated value, not goodwill
- Comfortable with AI-assisted decision tools and AI-enabled workflows
How you work:
- You create changed thinking, challenging senior stakeholders on how growth is measured
- Hands-on and present, not an occasional-escalation manager
- You control the room without friction
- Genuine drive. You chase outcomes rather than waiting to be tasked
- You think in outcomes and usage, not deliverables
- NRR, expansion, and churn risk are real to you
Bonus:
- Regulated or considered purchase sector experience: financial services, insurance, pharmacy
- NRR-led customer success in a platform/SaaS business
- Experience taking a product into new sectors
- Comfortable alongside delivery, with a clean line between adoption and implementation
Why This Role Matters
This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology and Strategy. A senior leadership hire in a high-growth business, with a genuine path to broader Customer Success leadership.
Customer Growth Director in West Bromwich employer: Datatech Analytics
As a Customer Growth Director at our innovative data and CRM platform, you'll be part of a dynamic team that values growth, transformation, and client success. We foster a collaborative work culture that encourages challenging the status quo and driving meaningful change for our clients, all while offering hybrid working arrangements in the vibrant city of London. With ample opportunities for professional development and a clear path to leadership roles, we are committed to empowering our employees to unlock their full potential and make a significant impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Director in West Bromwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Datatech Analytics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Datatech Analytics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Growth Director in West Bromwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Datatech Analytics:Your cover letter is your chance to shine! Tell us why you want to work at Datatech Analytics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Datatech Analytics!
How to prepare for a job interview at Datatech Analytics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
