Customer Data & Intelligence Manager in City of London

A global leader in the design, marketing, and distribution of premium lifestyle products, including apparel, accessories, home furnishings, and other licensed product categories. For five decades, the long-standing reputation and distinctive image has been consistently developed across an expanding number of products, brands, sales channels, and international markets. The Company's brands constitute one of the world's most widely recognized families of consumer brands.

Seeking an experienced, passionate and motivated individual to join the Global Customer Intelligence & Experience organization. Reporting to the Senior CRM & CX Manager, the successful candidate will be a strategic, data-driven, and analytical individual who will contribute to the Global CIX vision, execution of strategy and proof of concepts.

Duties:

• Support the Senior Manager in the development, tracking, and execution of the Global Customer Data Strategy roadmap.
• Analyse customer data from global sources to measure performance, identify trends, and assess long-term value to inform strategies and future initiatives.
• Conduct competitor analysis to inform internal stakeholders on the global retail market and how different data strategies are influencing customer behaviour.
• Partner with the CIX Insights and Data Science team to identify opportunities to improve customer KPIs and drive growth and loyalty.
• Collaborate closely with regional stakeholders to deliver global customer database reporting aligned to business objectives, providing strategic recommendations that enhance and evolve customer intelligence.
• Develop and maintain comprehensive reports and dashboards covering global customer metrics and KPIs.
• Present reporting insights to the wider business, offering recommendations to optimise performance and drive growth.
• Work cross-functionally with teams and regions across multiple geographic locations.
• Support the ongoing improvement of customer data processes, ensuring the accuracy and visibility of global customer data.
• Promote and govern best practice and global consistency across customer data initiatives and reporting, ensuring data activity is connected and trackable for effective measurement and reporting.

Skills:

• Experience developing a customer-data-first strategy in collaboration with cross-functional teams.
• Strong background in customer data analysis, insights, and storytelling, with experience in research analytics.
• Proven ability to use data-driven insights to inform decision-making within a retail or relevant commercial environment.
• Demonstrated success working within complex stakeholder landscapes and building effective partnerships.
• A customer reporting specialist with experience managing and optimising data-led projects.
• Excellent analytical capability, with a proven ability to interpret complex datasets and translate them into actionable insights.
• Strong understanding of CRM marketing and technology, including best practice and data protection regulations.
• Hands-on experience applying customer data within marketing automation tools.

If this sounds like the role for you then please apply today! Alternatively, you can refer a friend or colleague by taking part in our fantastic referral schemes!