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- Tasks: Provide hands-on IT support and troubleshoot issues for clients.
- Company: Join a dynamic defence company with a focus on innovation.
- Benefits: Enjoy 25 days holiday, healthcare, and a company car scheme.
- Why this job: Kickstart your career in IT and progress into cloud and infrastructure roles.
- Qualifications: Experience with Microsoft 365 and a willingness to learn scripting.
- Other info: Diverse workplace with great advancement opportunities.
The predicted salary is between 55000 - 60000 £ per year.
Our client is a medium sized defence company looking for an experienced and hands on IT Support Engineer. You will be familiar with Microsoft 365 environments as well as having a basic understanding of scripting. This is a great opportunity if you are looking to progress into a cloud/Infrastructure environment!
Working Patterns: This role is based full time on site.
Key Responsibilities of an IT Support Engineer:
- Providing technical support on site or via remote access systems.
- Installing new software applications and training clients on proper application.
- Meeting with clients to diagnose software, networking or hardware issues.
- Offering solutions that meet the needs of the client.
- Providing first/second line support and troubleshooting desktop, laptop and other issues.
- Showcasing scripting knowledge for routine administration and automation.
Key Skills required for the IT Support Engineer:
- Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID).
- Familiarity with Azure fundamentals (virtual machines, networking, storage, resource management).
- Knowledge of endpoint management using Intune/Defender.
- Awareness of security and compliance tooling within the Microsoft ecosystem (Defender, Purview, Conditional Access).
- Experience with PowerShell scripting for routine administration and automation.
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
- Ability to provide first/second-line support and troubleshoot desktop, laptop, and peripheral issues.
- Willingness to learn and work towards relevant Microsoft certifications (AZ-900, MS-900, SC-900).
Benefits:
- 25 Days holiday (+Bank Holidays).
- Company Car Scheme.
- Healthcare Scheme.
- Company Pension Scheme.
- Training Package/Budget.
- Great company advancement and support.
Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.
IT Support Engineer in Gloucester employer: Datasource
Contact Detail:
Datasource Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in defence or similar sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your experience with Microsoft 365 and any scripting you've done. Real-life examples can make you stand out!
✨Tip Number 3
Practice makes perfect! Before any interviews, brush up on common IT support scenarios and troubleshooting questions. We recommend doing mock interviews with friends or using online resources to get comfortable with the types of questions you might face.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, we love seeing applications come through our platform, so don’t hesitate to hit that apply button for the IT Support Engineer role!
We think you need these skills to ace IT Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365 and any scripting knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and offer solutions that meet client needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Datasource
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure fundamentals. Be ready to discuss your experience with Exchange Online, SharePoint, and Teams, as well as any scripting you've done with PowerShell. This will show that you're not just familiar with the tools but can also use them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you provided first or second-line support and how you approached troubleshooting. This will demonstrate your hands-on experience and ability to think on your feet.
✨Be Ready to Discuss Client Interaction
Since this role involves meeting clients, be prepared to talk about your experience in client-facing situations. Highlight how you've communicated technical solutions to non-technical users and trained clients on new software applications. This will show that you can bridge the gap between tech and user needs.
✨Express Your Willingness to Learn
The company values candidates who are eager to grow, so mention any relevant certifications you're working towards, like AZ-900 or MS-900. Talk about your enthusiasm for learning new technologies and how you plan to stay updated in the ever-evolving IT landscape.