At a Glance
- Tasks: Provide top-notch product support and enhance user experiences with Datasite applications.
- Company: Join a leading tech company shaping the future of business growth.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact by helping customers succeed with innovative tech solutions.
- Qualifications: Fluency in Japanese and English, strong communication skills, and client service experience.
The predicted salary is between 35000 - 45000 € per year.
Datasite and its associated businesses are the global centre for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth. Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you.
Job Description:
Provide product support to users to enhance their overall product and service experience. Through Datasite product and application knowledge, assist users with queries and requests enabling them to successfully configure, manage and complete their projects.
Essential Duties and Responsibilities:
- Provide product support by assisting customers with simple to complex questions and problems. Troubleshoot issues to resolution and directly answer user questions. Route issues the Product Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
- Perform work within Datasite applications on behalf of customers at their request.
- Respond to service requests via all channels including phone, email, chat and the web community.
- Assist customers in the setup and configuration of projects and features within Datasite products.
- Provide training to customers on Datasite products via phone and web meetings through consultative discussion followed by feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using.
- Capture all service requests, interactions and communications in Salesforce Service Cloud.
- Build positive relationships with customers. Perform proactive project check-in and account management tasks.
- Develop knowledge of industry and customer use cases and workflow.
- Delight the customer through every interaction.
- Coach and mentor less experienced team members.
- Suggest process and product improvements.
- Participate in special projects.
- Other additional duties as may be requested from time to time.
Minimum Requirements (Education, Experience, Skills):
- Degree Preferred.
- Strong technical aptitude and learning agility.
- 3-5 years previous experience in a client service or product support environment.
- Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand.
- Independent problem solving and troubleshooting skills.
- Ability to work well in a team collaboration environment.
- Excellent organizational skills and attention to detail.
- Fluency in Japanese & English (written & spoken).
Preferred Requirements (Education, Experience, Skills):
- Bachelor’s degree in related field.
- Advanced Excel skills.
- Previous experience supporting software or SaaS applications.
- Experience in the M&A industry.
Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, colour, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.
Product Support Specialist - Japanese Fluency Required employer: Datasite
At Datasite, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and collaboration. Located in the vibrant city of London, our team enjoys a wealth of growth opportunities, comprehensive training, and the chance to work with cutting-edge technology in the M&A industry. We are committed to diversity and inclusion, ensuring every employee feels valued and empowered to contribute their unique talents.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist - Japanese Fluency Required
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. We all know that confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a small gesture that goes a long way.
✨Tip Number 4
Apply through our website for the best chance of landing that Product Support Specialist role. We love seeing applications directly from candidates who are eager to join our team!
We think you need these skills to ace Product Support Specialist - Japanese Fluency Required
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Support Specialist role. Highlight your experience in client service and any technical skills that relate to our products. We want to see how your unique superpower fits into our team!
Show Off Your Communication Skills:Since you'll be explaining technical stuff to non-techies, it's crucial to demonstrate your communication prowess. Use clear, concise language in your application to show us you can break down complex ideas easily.
Highlight Your Problem-Solving Skills:We love a good problem solver! Share examples of how you've tackled challenges in previous roles. This will help us see your independent troubleshooting skills in action, which are key for this position.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to meet you!
How to prepare for a job interview at Datasite
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Datasite's products and services. Familiarise yourself with common user queries and how to troubleshoot them. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Language Skills
Since fluency in Japanese is a must, be prepared to demonstrate your language skills during the interview. Practice explaining technical concepts in both English and Japanese. This will highlight your ability to communicate effectively with diverse clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Team Collaboration
The role requires working well in a team environment, so be ready to discuss your experience collaborating with others. Share specific instances where you contributed to team success or mentored colleagues, as this will demonstrate your ability to thrive in a collaborative setting.
