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- Tasks: Manage client implementations and build strong relationships to ensure customer success.
- Company: Join BlueFlame AI, a leader in AI technology for investment management.
- Benefits: Dynamic startup environment with opportunities for growth and innovation.
- Why this job: Make a real impact by helping clients succeed with cutting-edge AI solutions.
- Qualifications: 2+ years in client-facing roles, strong communication, and teamwork skills.
- Other info: Diverse and inclusive workplace that values every individual.
The predicted salary is between 28800 - 48000 £ per year.
At BlueFlame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.
The Client Engagement Manager position at BlueFlame AI plays a critical role in supporting customer use of the BlueFlame AI platform. This position requires interacting with our customers as well as close collaboration with other members of our Client Success team to help new customers on board and foster a superior customer experience. The ideal candidate will be organized, energetic, and comfortable working in a fast-paced startup environment.
Responsibilities- Manage Implementations: Act as the point person for implementations of the platform with customers, ensuring that all features are correctly set up and functioning as intended.
- Develop Customer Relationships: Build and maintain strong relationships with customers, acting as a point of contact for any technical questions or concerns regarding the implementation process.
- Collaborate with Internal Teams: Work closely with other members of the Client Success team and, as needed, Engineering team to ensure that the platform meets technical requirements and is implemented seamlessly with customers.
- Provide Training and Support: Provide training sessions and support to customers as needed during the implementation process.
- Documentation: Write and maintain documentation for implementation processes and best practices to facilitate knowledge sharing within the team.
- Stay Updated with Trends: Keep abreast of the latest trends and technologies in software implementation, including new frameworks, libraries, and tools.
- Minimum 2+ years of recent and relevant industry experience.
- Proven track record of managing client expectations, requests, and appropriate timelines.
- Strong communication skills, and the ability to explain technical issues to non-technical users.
- Experience working on cross-functional teams to deliver on client needs.
- Experience in a Financial Services or Investment Technology setting, in a client-facing role.
Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.
Client Engagement Manager - Blueflame AI (London) employer: Datasite
Contact Detail:
Datasite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager - Blueflame AI (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BlueFlame AI on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their products inside out. Dive into the BlueFlame AI platform and think about how you can enhance customer engagement. Show them you’re not just another candidate; you’re someone who’s ready to make an impact!
✨Tip Number 3
Practice your communication skills! Since this role involves explaining technical stuff to non-techies, try explaining complex concepts to friends or family. The clearer you are, the more confident you’ll feel during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at BlueFlame AI.
We think you need these skills to ace Client Engagement Manager - Blueflame AI (London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Manager role. Highlight your experience in client-facing roles and any relevant technical skills that align with what BlueFlame AI is looking for.
Showcase Your Communication Skills: Since strong communication is key for this position, use your application to demonstrate how you can explain complex ideas simply. Share examples of how you've successfully managed client expectations in the past.
Highlight Team Collaboration: We love teamwork! Mention any experiences where you've worked closely with cross-functional teams. This will show us that you can collaborate effectively to meet client needs.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Datasite
✨Know the Product Inside Out
Before your interview, make sure you understand BlueFlame AI's platform and its features. Familiarise yourself with how it benefits clients in the investment management industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client expectations and built strong relationships. Highlight specific situations where you resolved issues or improved customer satisfaction, as this aligns perfectly with the responsibilities of a Client Engagement Manager.
✨Demonstrate Team Collaboration
Since the role involves working closely with internal teams, be ready to discuss your experience in cross-functional collaboration. Share stories that illustrate how you’ve worked with different departments to achieve a common goal, especially in fast-paced environments.
✨Stay Current with Industry Trends
Research the latest trends in AI technology and software implementation relevant to the financial services sector. Being able to discuss these trends during your interview will not only impress the interviewers but also show that you're proactive and passionate about continuous improvement.
