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- Tasks: Resolve complex technical issues and collaborate with engineering to enhance products.
- Company: Join Blueflame AI, a leader in AI technology for investment management.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Why this job: Make a real impact in the fast-paced world of M&A technology.
- Qualifications: Bachelor’s degree in IT or related field and 3-5 years of experience.
- Other info: Dynamic environment with a commitment to diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Backline Support Engineer (Tier 3) – Blueflame AI (London) page is loaded## Backline Support Engineer (Tier 3) – Blueflame AI (London)remote type: Hybridlocations: GBR – London BlueFlame AItime type: Full timeposted on: Posted 12 Days Agojob requisition id: R35371Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcingand more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Firmex, Grata, and Sherpany. They all, collectively, define the future for business growth. Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you.**Job Description:****Why Work with Us**At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients\’ success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.As a **Backline Support Engineer** at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams. You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services.**Responsibilities*** Investigate and resolve complex technical issues escalated from customer success teams.* Analyze platform logs and, when necessary, review associated code to diagnose problems.* Troubleshoot advanced technical challenges to ensure timely and effective solutions.* Document issues and resolutions, contributing to the knowledge base for continuous improvement.* Work directly with Engineering to identify, report, and resolve product bugs and enhancements.* Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights.**What You Bring*** Bachelor’s degree in Computer Science, Information Technology, or a related field.* 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level.* Proficiency in Python and experience with AWS-based applications.* Strong problem-solving skills; able to work independently and collaboratively.* Experience with ticketing systems, especially Jira* Excellent communication and interpersonal abilities.* Familiarity with APIs and integration with other platforms.* Experience with Elasticsearch or similar log management tools.* Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues.* Preferred Experience in the financial technology or investment management industry.#LI-BlueflameOur company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities. #J-18808-Ljbffr
Backline Support Engineer (Tier 3) - Blueflame AI (London) employer: Datasite
Contact Detail:
Datasite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Backline Support Engineer (Tier 3) - Blueflame AI (London)
✨Tip Number 1
Network like a pro! Reach out to current employees at Blueflame AI on LinkedIn. Ask them about their experiences and any tips they might have for landing the Backline Support Engineer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for technical interviews by brushing up on your Python skills and AWS knowledge. We recommend doing some mock interviews with friends or using online platforms to simulate the real deal. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. We love hearing about your unique experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Blueflame AI.
We think you need these skills to ace Backline Support Engineer (Tier 3) - Blueflame AI (London)
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills, especially in Python and AWS. We want to see how your unique experience can contribute to our team, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Backline Support Engineer role. Mention specific experiences that relate to troubleshooting and problem-solving, as these are key to what we do.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your passion for tech and innovation shines through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Blueflame AI!
How to prepare for a job interview at Datasite
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Python and AWS. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Understand the Company and Its Products
Do your homework on Blueflame AI and Datasite. Familiarise yourself with their products and services, especially how they relate to M&A and investment management. This will help you demonstrate your genuine interest and how you can contribute to their success.
✨Prepare for Problem-Solving Scenarios
Expect to tackle some technical problems during the interview. Practice explaining your thought process when troubleshooting issues, particularly those related to APIs or log management tools like Elasticsearch. Show them how you approach complex challenges.
✨Showcase Your Communication Skills
As a Backline Support Engineer, you'll need to communicate effectively with both clients and engineering teams. Prepare examples of how you've successfully collaborated in the past, and be ready to demonstrate your interpersonal skills during the interview.