We're working with a well-established organisation operating in a fast-paced, operationally critical environment, is looking for a Knowledge Manager. You’ll establish and lead their Knowledge Management capability, turning organisational knowledge into a trusted, strategic asset that supports service resilience, reduces reliance on key individuals and lay the groundwork for AI enablement.
Duration: 6 months initial contract
What you’ll do
- Build and govern a Knowledge Management Framework, including standards, ownership and review processes
- Own and structure knowledge repositories, taxonomies and metadata
- Embed lessons learned from incidents, problems, projects, changes and audits
- Work with Service Management to improve incident resolution and reduce repeat incidents
- Prepare knowledge assets for AI and intelligent search
- Champion a knowledge-sharing culture across Technology, Operations and the wider business
What you’ll bring
- Experience in Knowledge Management, Service Management, Process Management or Organisational Learning
- A track record of developing documentation standards and governance frameworks
- Experience managing enterprise knowledge repositories
- Strong stakeholder engagement skills and experience driving cultural change
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