Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to troubleshoot and maintain printing equipment for clients.
- Company: Dynamic Managed Service Provider located in Central London.
- Benefits: Competitive salary, pension scheme, 25 days leave, and social events.
- Why this job: Be part of a fun, collaborative environment while making a real impact.
- Qualifications: Minimum 2 years experience in MPS field technical support required.
- Other info: Opportunities for professional growth and networking in a vibrant city.
The predicted salary is between 36000 - 60000 £ per year.
Location: Central London
Salary: Competitive
Job Type: Full Time, Permanent
Dataquest Group is a leading Managed Service Provider, including IT, Cloud, Managed Print and Telecoms Solutions & UC. The company is based in the heart of the City of London, in the middle of multiple transportation hubs, such as Liverpool Street, Moorgate, Bank, Barbican and Old Street stations.
Our new and modern offices are open plan with friendly, social culture that exudes a good fun, working environment.
About The Role
We are looking for a new Field Technician with a minimum of 2 years' service experience to join our MPS engineers walking team.
Responsibilities
- Working with Canon, Ricoh and Kyocera products on a daily basis
- Effectively investigating and rectifying faults of customer's equipment at their premises in line with service guidelines
- Completion and preventative maintenance either on fault calls or dedicated visits
- Completion of work within the given response schedule and to a consistently high standard
- Installation of machines, including networking and operator training
- Being personable, approachable with the clients and colleagues by having excellent customer service skills and having an ability to build lasting professional relationships
- Working closely with Call Control Team
About You
Requirements:
- Previous experience of working in a MPS field technical support (minimum 2 years)
- To be able to demonstrate competence in photocopier maintenance
- Completion of manufacturer training courses
- Ability to work autonomously and as part of a team
Benefits
- Competitive salary
- Company pension scheme
- 25 days annual leave, going up to 27 days with length of service
- Eye care vouchers
- Opportunity to join Healthcare cash plan after 1 year service
- Social events
- Cycle to work scheme
If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.
Managed Print Service Field Engineer employer: Dataquest Group
Contact Detail:
Dataquest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Print Service Field Engineer
✨Tip Number 1
Get to know the company! Research Dataquest Group and their services. Understanding their culture and values will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of Canon, Ricoh, and Kyocera products. Being able to discuss specific experiences and solutions will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Managed Print Service Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Managed Print Service Field Engineer role. Highlight your relevant experience with Canon, Ricoh, and Kyocera products, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your 2+ years of MPS field technical support experience and how you can contribute to our friendly culture.
Showcase Your Technical Skills: Be sure to include any specific training or certifications you've completed related to photocopier maintenance. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your CV and cover letter directly, ensuring we don’t miss out on your application!
How to prepare for a job interview at Dataquest Group
✨Know Your Tech
Make sure you brush up on your knowledge of Canon, Ricoh, and Kyocera products. Familiarise yourself with common faults and maintenance procedures, as you'll likely be asked about your experience with these brands during the interview.
✨Showcase Your Customer Service Skills
Since this role involves interacting with clients, be prepared to discuss how you've built relationships in previous positions. Share specific examples of how you've handled customer issues or provided training, highlighting your personable approach.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you successfully diagnosed and fixed equipment issues. Be ready to explain your thought process and the steps you took to resolve the problems, as this will showcase your technical competence and ability to work autonomously.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.