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- Tasks: Join our team to troubleshoot and maintain printing equipment for clients.
- Company: Leading Managed Service Provider in the heart of London.
- Benefits: Competitive salary, pension scheme, 25 days leave, and social events.
- Why this job: Make a difference with hands-on tech work in a fun, friendly environment.
- Qualifications: 2+ years in MPS field support and photocopier maintenance experience.
- Other info: Great career growth opportunities and a vibrant office culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Central London
Salary: Competitive
Job Type: Full Time, Permanent
Dataquest Group is a leading Managed Service Provider, including IT, Cloud, Managed Print and Telecoms Solutions & UC. The company is based in the heart of the City of London, in the middle of multiple transportation hubs, such as Liverpool Street, Moorgate, Bank, Barbican and Old Street stations. Our new and modern offices are open plan with a friendly, social culture that exudes a good fun, working environment.
About The Role:
We are looking for a new Field Technician with a minimum of 2 years' service experience to join our MPS engineers walking team.
Accountabilities:
- Working with Canon, Ricoh and Kyocera products on a daily basis
- Effectively investigating and rectifying faults of customer's equipment at their premises in line with service guidelines
- Completion and preventative maintenance either on fault calls or dedicated visits
- Completion of work within the given response schedule and to a consistently high standard
- Installation of machines, including networking and operator training
- Being personable, approachable with the clients and colleagues by having excellent customer service skills and having an ability to build lasting professional relationships
- Working closely with Call Control Team
About you:
Requirements:
- Previous experience of working in a MPS field technical support (minimum 2 years)
- To be able to demonstrate competence in photocopier maintenance
- Completion of manufacturer training courses
- Ability to work autonomously and as part of a team
Benefits:
- Competitive salary
- Company pension scheme
- 25 days annual leave, going up to 27 days with length of service
- Eye care vouchers
- Opportunity to join Healthcare cash plan after 1 year service
- Social events
- Cycle to work scheme
If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience of: MPS Support Engineer, Field Service Engineer, Technical Operations Engineer, Managed Print Service Field Engineer, Engineer, MPS Field Engineer, Reprographics Engineer, Photocopier Maintenance Engineer may also be considered for this role.
Managed Print Service Field Engineer in Slough employer: Dataquest Group Limited
Contact Detail:
Dataquest Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Print Service Field Engineer in Slough
✨Tip Number 1
Get to know the company! Research Dataquest Group and understand their values, culture, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of Canon, Ricoh, and Kyocera products, as well as common faults and maintenance procedures. Being able to demonstrate your expertise will set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your soft skills! Being personable and having excellent customer service skills are key for this role. Think of examples from your past experiences where you've built strong relationships with clients or colleagues and be ready to share them.
We think you need these skills to ace Managed Print Service Field Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Managed Print Service Field Engineer role. Highlight your relevant experience, especially with Canon, Ricoh, and Kyocera products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past work and how you’ve built strong relationships with clients. We love a good story!
Show Off Your Customer Service Skills: Since this role involves working closely with clients, make sure to emphasise your customer service skills in both your CV and cover letter. We value personable and approachable candidates who can build lasting professional relationships.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that APPLY button!
How to prepare for a job interview at Dataquest Group Limited
✨Know Your Tech
Brush up on your knowledge of Canon, Ricoh, and Kyocera products. Be ready to discuss your hands-on experience with these brands, as well as any specific maintenance or troubleshooting techniques you've used in the past.
✨Show Off Your Customer Service Skills
Since this role involves interacting with clients, prepare examples of how you've built relationships and provided excellent service in previous positions. Think about times when you turned a challenging situation into a positive experience for a customer.
✨Demonstrate Problem-Solving Abilities
Be prepared to walk through a technical problem you've solved in the past. Explain your thought process and the steps you took to diagnose and fix the issue. This will show your analytical skills and ability to work autonomously.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.