Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to troubleshoot and maintain printing equipment for clients.
- Company: Leading Managed Service Provider in the heart of London.
- Benefits: Competitive salary, pension scheme, 25 days leave, and social events.
- Why this job: Be part of a fun, collaborative culture while making a real impact.
- Qualifications: 2+ years in MPS technical support and photocopier maintenance.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Central London
Salary: Competitive
Job Type: Full Time, Permanent
Dataquest Group is a leading Managed Service Provider, including IT, Cloud, Managed Print and Telecoms Solutions & UC. The company is based in the heart of the City of London, in the middle of multiple transportation hubs, such as Liverpool Street, Moorgate, Bank, Barbican and Old Street stations.
Our new and modern offices are open plan with friendly, social culture that exudes a good fun, working environment.
About The Role:
We are looking for a new Field Technician with a minimum of 2 years' service experience to join our MPS engineers walking team.
Accountabilities:
- Working with Canon, Ricoh and Kyocera products on a daily basis
- Effectively investigating and rectifying faults of customer's equipment at their premises in line with service guidelines
- Completion and preventative maintenance either on fault calls or dedicated visits
- Completion of work within the given response schedule and to a consistently high standard
- Installation of machines, including networking and operator training
- Being personable, approachable with the clients and colleagues by having excellent customer service skills and having an ability to build lasting professional relationships
- Working closely with Call Control Team.
About you:
Requirements:
- Previous experience of working in a MPS field technical support (minimum 2 years)
- To be able to demonstrate competence in photocopier maintenance
- Completion of manufacturer training courses
- Ability to work autonomously and as part of a team.
Benefits:
- Competitive salary
- Company pension scheme
- 25 days annual leave, going up to 27 days with length of service
- Eye care vouchers
- Opportunity to join Healthcare cash plan after 1 year service
- Social events
- Cycle to work scheme
If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience of: MPS Support Engineer, Field Service Engineer, Technical Operations Engineer, Managed Print Service Field Engineer, Engineer, MPS Field Engineer, Reprographics Engineer, Photocopier Maintenance Engineer may also be considered for this role.
Managed Print Service Field Engineer employer: Dataquest Group Limited
Contact Detail:
Dataquest Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Print Service Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to managed print services. You never know who you might bump into – it could be your future boss or a colleague who can refer you!
✨Tip Number 2
Show off your skills! If you have the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled in MPS – it’ll make you stand out from the crowd.
✨Tip Number 3
Be personable! Remember, this role is all about building relationships. Practice your communication skills and be ready to show how you can connect with clients and colleagues alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Managed Print Service Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Managed Print Service Field Engineer role. Highlight your relevant experience with Canon, Ricoh, and Kyocera products, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your 2+ years of experience and how you can contribute to our friendly, social culture.
Showcase Your Technical Skills: Be specific about your technical skills in photocopier maintenance and any manufacturer training courses you've completed. We want to see that you can hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Dataquest Group Limited
✨Know Your Tech
Brush up on your knowledge of Canon, Ricoh, and Kyocera products. Be ready to discuss your hands-on experience with these brands, as well as any specific models you've worked with. This will show that you’re not just familiar with the equipment but also confident in troubleshooting and maintenance.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've built relationships with customers in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your personable nature and ability to connect with clients.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you effectively investigated and rectified faults in equipment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and how you approach challenges in the field.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
