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- Tasks: Lead user research to enhance healthcare products for both consumers and businesses.
- Company: Join Datapharm, a fast-growing tech company in the healthcare sector.
- Benefits: Enjoy private medical insurance, dental plans, life assurance, and enhanced parental leave.
- Why this job: Make a real impact on user experiences in healthcare while mentoring others.
- Qualifications: 3+ years in user research with B2C and B2B experience, especially in healthcare.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a User Researcher who can navigate both B2C and B2B research contexts, gathering valuable insights into a diverse range of user needs, behaviours, and motivations. This role will involve planning and conducting research across individual consumers (healthcare professionals and patients) and business users, using a mix of qualitative and quantitative methods. You will mentor and coach product managers, designers, and cross-functional teams to ensure our products align with both consumer and enterprise user needs, delivering exceptional user experiences.
What you’ll be doing:
- Design and implement research frameworks that address the needs of both B2C users and B2B SaaS customers.
- Plan and execute user research studies, including participant recruitment, interviews, surveys, usability testing, and feedback sessions for diverse audiences.
- Analyse qualitative and quantitative data to uncover trends, pain points, and opportunities across consumer and business user segments.
- Create user personas and map journeys for both consumer and business customers to inform product and design strategies.
- Communicate actionable insights to senior leadership and cross-functional teams, highlighting findings that drive customer satisfaction and product success.
- Validate design concepts through user testing, ensuring intuitive experiences for consumers and efficient, value-driven solutions for B2B clients.
- Collaborate with product managers, UX designers, and developers to translate research into impactful product improvements.
- Champion user needs throughout the product lifecycle, promoting inclusivity, accessibility, and alignment with diverse user requirements.
- Stay current with UX research best practices and support the team in adopting a continuous discovery mindset.
How you’ll have an impact:
This role supports Datapharm’s strategic goal of creating user-centric products that meet the needs of healthcare professionals, patients, and business customers, enhancing our reputation as a trusted SaaS provider in the healthcare space.
What you’ll need to succeed:
Aptitude, Skills & Abilities:
- Strong analytical skills with the ability to synthesize data into insights for diverse user groups.
- Ability to translate complex research findings into practical recommendations for both consumer-facing and business-focused products.
- Excellent communication skills, with the ability to present insights clearly to stakeholders from both consumer and enterprise backgrounds.
Behaviours and Attributes:
- Collaborative and proactive approach to working with cross-functional teams.
- User-centric mindset with a commitment to inclusivity and accessibility.
- Ability to mentor and influence others to adopt continuous discovery practices.
Relevant Experience & Qualifications:
- 3+ years of experience in user research, with experience in both B2C and B2B research contexts.
- Understanding of healthcare systems and experience researching healthcare practitioners as well as patients.
- Proven experience conducting user research using a variety of methodologies tailored to consumer and enterprise audiences.
About Datapharm:
Datapharm is a fast-growing technology company and SaaS provider in the healthcare space. Our medicines information database, emc’- (electronic medicines compendium - www.medicines.org.uk) is the UK’s most comprehensive, trusted, and accessible source of information on medicines. Our mission is to improve the accessibility, effectiveness and excellence of healthcare product information.
What’s in it for you:
- Private Medical Insurance.
- Dental Plan.
- Life Assurance 4x Annual Salary.
- Enhanced Parental Leave.
- Pension Contributions of 10% after 1 year of service.
- Workplace Nursery Scheme.
Don’t meet every single requirement? At Datapharm we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with everything in the job description, we still encourage you to apply. You may be just the right candidate for this role or another within the company.
Lead User Researcher · Leatherhead · employer: Datapharm Limited
Contact Detail:
Datapharm Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead User Researcher · Leatherhead ·
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can showcase your experience in both B2C and B2B contexts, and be ready to discuss your analytical skills and insights.
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your research projects, methodologies, and the impact of your findings. This will give potential employers a clear view of your capabilities and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Datapharm.
We think you need these skills to ace Lead User Researcher · Leatherhead ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in both B2C and B2B research. We want to see how your skills align with the specific needs of the role, so don’t hold back on showcasing relevant projects!
Showcase Your Research Skills: In your application, emphasise your ability to design and implement research frameworks. We’re keen to know about the methodologies you’ve used and how they’ve led to actionable insights, especially in healthcare contexts.
Communicate Clearly: Your written application should reflect your excellent communication skills. Use clear and concise language to present your experiences and insights, as this will give us a taste of how you might communicate with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Datapharm Limited
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these techniques in past projects, especially in B2C and B2B contexts. This will show that you can design and implement effective research frameworks.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to analyse data and translate findings into actionable insights. Bring examples of how you've synthesised complex information into clear recommendations for product teams. This is crucial for communicating with stakeholders effectively.
✨Emphasise Collaboration
Highlight your experience working with cross-functional teams. Share specific instances where you’ve mentored others or influenced product decisions based on user research. This will illustrate your collaborative approach and user-centric mindset.
✨Stay Current with UX Trends
Research the latest trends in UX research and be prepared to discuss them. Showing that you’re committed to continuous learning and adopting best practices will resonate well with the interviewers, especially in a fast-growing tech environment like Datapharm.
