M365 Service Desk Technician (Onsite Support) in Manchester

Datamtx (www.datamtx.com) established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / SaaS implementations for S/4HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / MacPac XE / LX, XA, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, SysPro, Epicor, Plex, BlackLine, etc..

Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support. We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.

THE ROLE

Job Description: M365 Service Desk Technician (White-Glove Onsite Support)

WHO WE ARE

Datamtx (www.datamtx.com) established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / SaaS implementations for S/4HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / MacPac XE / LX, XA, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, SysPro, Epicor, Plex, BlackLine, etc..

Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support. We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.

THE ROLE

Position Title: M365 Service Desk Technician

Role Type: 12-Month Fixed-Term Contract

Location: Onsite – Dual Locations (London and Manchester, UK)

Working Pattern: Full-Time, Monday–Friday (Onsite Presence Required)

Reporting To: IT Service Desk Manager / Technical Project Lead

Job Summary

We are seeking dedicated, polished, and customer-focused M365 Service Desk Technicians to join our team on a 12-month contract. Operating onsite across our London and Manchester offices, you will be the face of IT during a critical organization-wide Microsoft 365 tenant migration.

In this role, technical proficiency meets high-touch, executive-level customer service. You will guide end-users through post-migration activities, manage identity and access via Entra ID, configure local infrastructure (shared folders and printers), and provide white-glove, face‑to‑face support to ensure seamless business continuity with zero downtime for our staff.

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Key Responsibilities

M365 Migration & Identity Support

• Tenant Migration Support: Assist in executing M365 tenant-to-tenant migration tasks, ensuring user mailboxes, OneDrive, and SharePoint data transition smoothly.
• Post-Migration Login Assistance: Deliver floor-walking and concierge-style support to assist staff with post-migration logins, MFA resets, profile syncs, and client re-authentications (Outlook, Teams, OneDrive).
• Entra ID (Azure AD) Management: Administer Entra ID environments including user provisioning/deprovisioning, dynamic and static group assignments, licensing allocations, and Conditional Access/MFA troubleshooting.

Local Infrastructure & Endpoint Configuration

• Shared Folders & File Security: Provision and troubleshoot access to network shares, SharePoint Online sites, and local drive mappings; manage granular permissions (NTFS/Cloud).
• Printer Configuration & Diagnostics: Setup, map, and troubleshoot local network printers, multi‑function devices (MFDs), and secure cloud‑print solutions across offices.
• Device Setup & Triage: Perform physical and logical endpoint setup (Windows 10/11, macOS), ensuring corporate images, M365 apps, and security policies are applied correctly.

White-Glove Client Service & Desk Side Support

• High‑Touch Support: Provide empathy‑driven, white‑glove technical assistance to VIPs, executives, and general business users onsite, minimizing friction and user anxiety during technical changes.
• Floor Walking & Drop‑In Desk: Proactively engage with users post‑migration to gather feedback, address immediate pain points, and offer micro‑coaching on M365 applications.
• Ticket Management: Log, triage, and resolve incidents and service requests within SLAs using our ITSM platform, ensuring clear and empathetic user communications throughout.

Key Requirements & Qualifications

Technical Experience

• M365 & Entra ID: Hands‑on experience with Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint) and Entra ID user/group management.
• Indeed
• Migration Exposure: Previous experience operating within an M365 tenant migration project (M365‑to‑M365 or on‑premise to cloud) is highly advantageous.
• Directory Services & Storage: solid understanding of NTFS permissions, shared folder mapping, Active Directory/Entra ID synchronization.
• Hardware & Peripherals: Deep expertise in Windows OS (10/11), laptop deployments, local/network printer drivers, print queues, and peripheral diagnostics.

Soft Skills & Client Facing Excellence

• White‑Glove Customer Service: Demonstrated ability to remain calm, professional, and reassuring in front‑facing, executive, or high‑pressure environments.
• Clear Communication: Excellent verbal and written English skills with the ability to explain complex M365 changes in plain language to non‑technical staff.
• Peoplecert
• Adaptability & Initiative: Strong problem‑solving mindset with a “no task is too small” attitude when delivering onsite support.

Work Location Requirements

• Ability to work 100% onsite in either the London or Manchester office locations for the full 12‑month contract duration.

Desirable Certifications

• Microsoft Certified: Fundamentals (MS‑900 / SC‑900) or Microsoft 365 Certified: Endpoint Administrator.
• ITIL Foundation (v3 or v4).