At a Glance
- Tasks: Provide top-notch onsite support during a major Microsoft 365 migration.
- Company: Join Datamtx, a global leader in tech solutions since 1993.
- Benefits: Gain valuable experience, work in a dynamic environment, and enjoy a competitive salary.
- Other info: Opportunity for career growth in a supportive team atmosphere.
- Why this job: Be the face of IT and make a real difference for users during a critical transition.
- Qualifications: Experience with Microsoft 365 and strong customer service skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Datamtx established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / SaaS implementations. Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support.
THE ROLE
- Position Title: M365 Service Desk Technician
- Role Type: 12-Month Fixed-Term Contract
- Location: Onsite – Dual Locations (London and Manchester, UK)
- Working Pattern: Full-Time, Monday–Friday (Onsite Presence Required)
- Reporting To: IT Service Desk Manager / Technical Project Lead
Job Summary: We are seeking dedicated, polished, and customer-focused M365 Service Desk Technicians to join our team on a 12-month contract. Operating onsite across our London and Manchester offices, you will be the face of IT during a critical organization-wide Microsoft 365 tenant migration. In this role, technical proficiency meets high-touch, executive-level customer service. You will guide end-users through post-migration activities, manage identity and access via Entra ID, configure local infrastructure, and provide white-glove, face-to-face support to ensure seamless business continuity with zero downtime for our staff.
Key Responsibilities
- M365 Migration & Identity Support
- Tenant Migration Support: Assist in executing M365 tenant-to-tenant migration tasks, ensuring user mailboxes, OneDrive, and SharePoint data transition smoothly.
- Post-Migration Login Assistance: Deliver floor-walking and concierge-style support to assist staff with post-migration logins, MFA resets, profile syncs, and client re-authentications.
- Entra ID Management: Administer Entra ID environments including user provisioning/deprovisioning, dynamic and static group assignments, licensing allocations, and Conditional Access/MFA troubleshooting.
- Local Infrastructure & Endpoint Configuration
- Shared Folders & File Security: Provision and troubleshoot access to network shares, SharePoint Online sites, and local drive mappings; manage granular permissions.
- Printer Configuration & Diagnostics: Setup, map, and troubleshoot local network printers, multi-function devices, and secure cloud-print solutions across offices.
- Device Setup & Triage: Perform physical and logical endpoint setup, ensuring corporate images, M365 apps, and security policies are applied correctly.
- White-Glove Client Service & Desk Side Support
- High-Touch Support: Provide empathy-driven, white-glove technical assistance to VIPs, executives, and general business users onsite.
- Floor Walking & Drop-In Desk: Proactively engage with users post-migration to gather feedback, address immediate pain points, and offer micro-coaching on M365 applications.
- Ticket Management: Log, triage, and resolve incidents and service requests within SLAs using our ITSM platform.
Key Requirements & Qualifications
- Technical Experience
- M365 & Entra ID: Hands-on experience with Microsoft 365 administration and Entra ID user/group management.
- Indeed Migration Exposure: Previous experience operating within an M365 tenant migration project is highly advantageous.
- Directory Services & Storage: Solid understanding of NTFS permissions, shared folder mapping, Active Directory/Entra ID synchronization.
- Hardware & Peripherals: Deep expertise in Windows OS, laptop deployments, local/network printer drivers, print queues, and peripheral diagnostics.
- Soft Skills & Client Facing Excellence
- White-Glove Customer Service: Demonstrated ability to remain calm, professional, and reassuring in front-facing environments.
- Clear Communication: Excellent verbal and written English skills with the ability to explain complex M365 changes in plain language.
- Adaptability & Initiative: Strong problem-solving mindset with a “no task is too small” attitude when delivering onsite support.
Work Location Requirements
Ability to work 100% onsite in either the London or Manchester office locations for the full 12-month contract duration.
Desirable Certifications
Microsoft Certified: Fundamentals or Microsoft 365 Certified: Endpoint Administrator. ITIL Foundation (v3 or v4).
M365 Service Desk Technician (Onsite Support) in Manchester employer: DATAMTX LLC
Datamtx is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive training and support for our M365 / Entra ID Service Desk Technicians, ensuring they thrive in their roles while delivering top-notch service to our clients. Located in vibrant cities like London and Manchester, our team enjoys a culture that values professionalism, teamwork, and a customer-first approach, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land M365 Service Desk Technician (Onsite Support) in Manchester
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When you spot an opening at DATAMTX LLC that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace M365 Service Desk Technician (Onsite Support) in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at DATAMTX LLC, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at DATAMTX LLC can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at DATAMTX LLC will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at DATAMTX LLC
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at DATAMTX LLC. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at DATAMTX LLC.
