At a Glance
- Tasks: Provide top-notch support during a Microsoft 365 migration and assist users with technical issues.
- Company: Join Datamtx, a global leader in tech solutions since 1993.
- Benefits: Enjoy a competitive salary, hands-on experience, and a dynamic work environment.
- Other info: Opportunity for professional growth in a fast-paced, supportive team.
- Why this job: Be the face of IT and make a real difference for users during a major tech transition.
- Qualifications: Experience in Service Desk or Desktop Support and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
Datamtx (www. datamtx. com) established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / Saa S implementations for S/4HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / Mac Pac XE / LX, XA, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, Sys Pro, Epicor, Plex, Black Line, etc..
Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support.
We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.
THE ROLE
Job Description: M365 / Entra ID Service Desk Technician (White-Glove Onsite Support)
Position Title
M365 Service Desk Technician
Role Type
12-Month Fixed-Term Contract
Location
Onsite – Dual Locations (London and Manchester, UK)
Working Pattern
Full-Time, Monday–Friday (Onsite Presence Required)
Reporting To
- IT Service Desk Manager / Technical Project Lead
- Job Summary
- We are seeking dedicated, polished, and customer-focused
M365 Service Desk Technicians to join our team on a 12-month contract. Operating onsite in our client's
Gateshead offices, you will be the face of IT during a critical organization-wide Microsoft 365 tenant migration.
In this role, technical proficiency meets high-touch, executive-level customer service.
You will guide end-users through post-migration activities, manage identity and access via Entra ID, configure local infrastructure (shared folders and printers), and provide white-glove, face-to-face support to ensure seamless business continuity with zero downtime for our staff.
EWe are seeking an experienced M365 Migration Hypercare Support Specialist to provide hands‑on end‑user support during and immediately following a Microsoft 365 tenant migration.
This individual will serve as a highly visible, customer‑facing technical resource responsible for helping users quickly resolve issues that arise after migration and ensuring a smooth transition to the new Microsoft 365 environment.
The technical migration itself will be largely automated, so this role is not focused on designing or executing the migration process.
Instead, the primary responsibility is supporting end users when something does not work as expected following migration.
The ideal candidate will have a strong Service Desk or Desktop Support background, excellent communication skills, and a customer‑first approach.
This person should be comfortable providing remote support over the phone as well as walking to an employee’s desk when hands‑on assistance is the fastest or best way to resolve an issue.
Key Responsibilities
- Provide dedicated hypercare support to end users following an M365 tenant migration.
- Serve as a first point of contact for users experiencing migration‑related technical issues.
- Troubleshoot Microsoft 365 access, authentication, configuration, and connectivity issues.
- Assist users who have lost or cannot access expected shared drives, folders, files, applications, printers, or other resources following migration.
- Troubleshoot Outlook, Teams, One Drive, Share Point, and other Microsoft 365 user issues as needed.
- Diagnose user account, permissions, authentication, and access issues involving Microsoft Entra ID.
- Identify whether an issue can be resolved locally or requires escalation to the migration or infrastructure team.
- Provide remote technical support by phone and remote‑support tools as well as in‑person/desk‑side assistance when appropriate.
- Communicate clearly with end users throughout the troubleshooting process and provide a high level of "white glove" customer service.
- Document incidents, troubleshooting steps, resolutions, and recurring issues through the appropriate ITSM/ticketing system.
- Work closely with migration, infrastructure, application, and Service Desk teams to quickly upscale and resolve more complex issues.
- Help identify patterns in post‑migration incidents that may indicate broader migration or configuration problems.
- Maintain a professional, positive, and highly responsive presence during a potentially disruptive technology transition.
- Required Skills and Experience
- Previous experience in Service Desk, Help Desk, Desktop Support, or End User Computing support.
- Strong hands‑on troubleshooting experience in a Windows and Microsoft 365 environment.
- Experience supporting Microsoft 365 applications, particularly Outlook, Teams, One Drive, and related end‑user services.
- Working knowledge of Microsoft Entra ID, including user authentication, identity, access, and permissions troubleshooting.
- Experience troubleshooting end‑user connectivity and access issues involving:
- Shared drives and folders
- Applications
- Printers and peripherals
- User accounts and authentication
- Microsoft 365 applications and services
- Experience working with ITSM/ticketing systems and following incident and escalation procedures.
- Ability to independently troubleshoot issues, determine likely root causes, and escalate appropriately when necessary.
- Excellent verbal communication and interpersonal skills.
- Strong customer‑service orientation with the ability to work effectively with users of varying levels of technical knowledge.
- Comfortable providing both remote and in‑person/desk‑side support.
- Ability to remain organized, responsive, and professional in a fast‑paced environment with potentially high support volumes.
- Highly Preferred Experience
- Previous experience supporting an M365 tenant‑to‑tenant migration or similar Microsoft 365 migration.
- Experience providing dedicated post‑migration hypercare or floor‑walking support.
- Experience troubleshooting user profiles, permissions, authentication, One Drive synchronization, Outlook profiles, Teams access, shared resources, and application access following a migration.
- Familiarity with Active Directory in addition to Microsoft Entra ID.
- #J-18808-Ljbffr
M365 / Entra ID Service Desk Technician (Onsite Support) in Gateshead employer: DATAMTX LLC
Datamtx is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive training and support for our M365 / Entra ID Service Desk Technicians, ensuring they thrive in their roles while delivering top-notch service to our clients. Located in vibrant cities like London and Manchester, our team enjoys a culture that values professionalism, teamwork, and a customer-first approach, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land M365 / Entra ID Service Desk Technician (Onsite Support) in Gateshead
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at DATAMTX LLC that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace M365 / Entra ID Service Desk Technician (Onsite Support) in Gateshead
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at DATAMTX LLC, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at DATAMTX LLC can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at DATAMTX LLC will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at DATAMTX LLC
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at DATAMTX LLC. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at DATAMTX LLC.
