## Technical Support EngineerApply: UK - Remote: Full time: Posted Today: JR2112**See yourself at Dataminr**As a Technical Support Engineer at Dataminr, you'll be the go-to problem-solver for our enterprise customers, digging into authentication issues, platform hiccups, and integration headaches to figure out what went wrong and how to fix it. The role covers troubleshooting SSO configurations, debugging alert delivery across email, mobile, webhook, and API channels, and working through customer-side network and environmental issues, often tracing problems back through logs and data to pin down the root cause. This is a fully remote role with a consistent shift that may fall outside standard business hours, plus participation in an on-call rotation that includes occasional weekend coverage.****AI Innovation at Dataminr****Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.**Regenerative AI**: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.**Agentic AI:** we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here**Multimodal AI:** our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. **The opportunity*** Configure and deploy SSO integrations for enterprise customers across various identity provider environments, and troubleshoot authentication failures when they arise* Investigate and resolve login failures, platform access issues, and browser-level problems* Debug alert delivery failures across email, mobile, webhook, and API channels* Troubleshoot customer-side environmental issues including network, firewall, proxy, and DNS configurations* Support API troubleshooting and integration-related cases* Investigate logs and data to identify patterns and root causes* Take charge of all customer issues, including questions about product functionality, initial troubleshooting, identification of root causes, issue resolution, and communication* Collaborate with Product, Engineering, and Customer Success on identifying and resolving product defects* Be an active contributor to our knowledge base and other support documentation* Participation in an on-call rotation that includes occasional weekend coverage **What you bring** At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.* 3+ years of experience in a technical support, systems engineering, or related technical role* Demonstrated ability to troubleshoot independently across unfamiliar systems* Understanding of network infrastructure, firewalls, proxies, DNS, and how corporate IT environments affect SaaS access* Experience with API troubleshooting or integration support* Experience with bug reproduction, log review, and problem isolation in web and mobile applications, SSO, and API implementations* Familiarity with ticketing and productivity tools such as Salesforce, Zendesk, and Jira* Familiarity with tools and workflows used by security operations professionals, including SIEM platforms, threat intelligence tooling, and security-focused integrations. Our customer base is heavily security-oriented, and understanding their environment and workflows is important.* Familiarity with writing or reading basic queries for data lookup and log review* Excellent written and verbal communication skills, able to explain complex technical concepts in non-technical terms* Experience authoring, structuring, and administering documents for training and knowledge bases* Experience working independently without immediate supervision, managing multiple tasks, and meeting critical SLAs and deadlines* Professional, reliable, and comfortable operating in a business setting #J-18808-Ljbffr
Technical Support Engineer employer: Dataminr
At Dataminr, we pride ourselves on being an exceptional employer that champions innovation and employee well-being. Our UK-based remote role for an Account Executive in Corporate Security offers a dynamic work culture, competitive benefits, and ample opportunities for professional growth, all while contributing to groundbreaking AI technology that makes a real-world impact. Join us to be part of a mission-driven team that values diversity, fosters collaboration, and empowers you to thrive in your career.
