At a Glance
- Tasks: Drive product adoption and customer success for Dataminr's First Alert platform in the public sector.
- Company: Join a mission-driven team at Dataminr, a leader in AI-powered intelligence.
- Benefits: Flexible work arrangements, generous PTO, and professional development opportunities.
- Other info: Dynamic environment with a focus on diversity, equity, and positive change.
- Why this job: Make a real impact in national security and emergency management with cutting-edge technology.
- Qualifications: Fluent in Italian and Spanish, with experience in customer success or account management.
As a Customer Success Manager, you will drive Dataminr's First Alert (our dedicated Public Sector platform) product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth, specifically within Italian and Spanish Public Sector accounts. You are excited to combine your interests in technology, government, national security, emergency management and customer success to transform how our customers adopt and use First Alert. Italian and Spanish language skills are a requirement for this role.
The opportunity:
- Expand the scope and scale of Dataminr 'First Alert' adoption while driving successful customer outcomes within your assigned portfolio.
- Serve as a First Alert platform expert to develop and maintain relationships across your account portfolio.
- Collaborate with Account Executives to develop and execute short and long-term strategies for your assigned portfolio.
- Partner with other Customer Success colleagues to drive product adoption, renewal, upsells and customer satisfaction.
- Collect customer feedback to enable you to leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth and find new use cases.
- Conduct quarterly customer reviews to ensure service and product quality remain exemplary and deliver customer satisfaction by bringing value to our customers daily.
What you bring:
- Bachelor's degree or equivalent relevant experience in a related field with 3-5 years of customer success/account management experience, specifically experience supporting the public sector.
- Italian and Spanish language skills required (professional fluency).
- Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management.
- Outstanding ability to communicate, both orally and written, complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision-makers in the form of a presentation.
- High level of accountability, ability to execute independently on multiple and competing projects and deadlines.
- Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time.
- Ability to obtain security clearance.
Customer Success Manager, International Public Sector (Italian & Spanish) in London employer: Dataminr
At Dataminr, we pride ourselves on being an exceptional employer that champions innovation and employee well-being. Our UK-based remote role for an Account Executive in Corporate Security offers a dynamic work culture, competitive benefits, and ample opportunities for professional growth, all while contributing to groundbreaking AI technology that makes a real-world impact. Join us to be part of a mission-driven team that values diversity, fosters collaboration, and empowers you to thrive in your career.
