At a Glance
- Tasks: Drive product adoption and customer success for First Alert in the public sector.
- Company: Join Dataminr, a leader in AI-powered intelligence solutions.
- Benefits: Flexible work arrangements, generous PTO, and professional development opportunities.
- Other info: Be part of a diverse team committed to social good and positive change.
- Why this job: Make a real impact in national security and emergency management with cutting-edge technology.
- Qualifications: Fluent in Italian and Spanish, with experience in customer success or account management.
The predicted salary is between 50000 - 60000 £ per year.
As a Customer Success Manager, you will drive First Alert Dataminr product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth, specifically within Italian and Spanish Public Sector accounts. You are excited to combine your interests in technology, government, national security, emergency management and customer success to transform how our customers adopt and use First Alert. Italian and Spanish language skills are a requirement for this role.
The opportunity includes:
- Expanding the scope and scale of Dataminr 'First Alert' adoption while driving successful customer outcomes within your assigned portfolio.
- Serving as a First Alert platform expert to develop and maintain relationships across your account portfolio.
- Collaborating with Account Executives to develop and execute short and long-term strategies for your assigned portfolio.
- Partnering with other Customer Success colleagues to drive product adoption, renewal, upsells and customer satisfaction.
- Collecting customer feedback to leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth.
- Conducting quarterly customer reviews to ensure service and product quality remain exemplary and deliver customer satisfaction.
What you bring:
- Bachelor's degree or equivalent relevant experience in a related field with 3-5 years of customer success/account management experience, specifically experience supporting the public sector.
- Italian and Spanish language skills (professional fluency).
- Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management.
- Outstanding ability to communicate, both orally and written, complex concepts to a wide range of audiences.
- High level of accountability, ability to execute independently on multiple and competing projects and deadlines.
- Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time.
- Ability to obtain security clearance.
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
Customer Success Manager, International Public Sector in London employer: Dataminr
Dataminr is an exceptional employer that fosters a mission-driven work culture, where employees are empowered to make a meaningful impact in the public sector. With a strong focus on professional growth, we offer extensive training and development opportunities, alongside a collaborative environment that values diverse perspectives. Located in vibrant cities across Italy and Spain, our team enjoys a dynamic workplace that embraces innovation and cutting-edge AI technology.
