At a Glance
- Tasks: Drive product adoption and customer success in a dynamic tech environment.
- Company: Join Dataminr, a leader in AI-powered intelligence solutions.
- Benefits: Flexible work arrangements, generous PTO, and professional development opportunities.
- Other info: Be part of a diverse team committed to social good and positive change.
- Why this job: Make a real impact by helping clients navigate critical events with cutting-edge technology.
- Qualifications: Experience in customer success or account management, strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
As a Cyber Customer Success Associate, you will drive Dataminr product adoption, renewal, and usage among EMEA customers, as well as build a strategy to foster account growth across Private Sector clients. You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and use our products. This role is based in the UK, remote.
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
- Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold.
- Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground.
- Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages).
The opportunity
- Expand the scope and scale of Dataminr products adoption, while driving successful customer outcomes within your assigned portfolio including product adoption, renewal and high customer satisfaction.
- Design and implement scalable programs that seamlessly integrate Pulse into customer workflows, and align with customer’s enterprise-level objectives.
- Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, training, and execution of playbooks / regular check-ins.
- Serve as a Cyber platform expert ensuring customer engagements support organisational goals and drive positive outcomes for the customer beyond basic platform features and functionality.
- Collect customer feedback and clearly articulate recommendations for Cyber Defence product development to our engineering and product teams.
- Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth.
What you bring
- Bachelor's degree or equivalent relevant experience in a related field AND 3 years of enterprise software or SaaS customer success/account management experience supporting corporate accounts.
- Knowledge and/or experience with publicly available information and the real-time alerting needs of Private Sector organisations.
- Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation.
- High level of accountability and the ability to execute independently on multiple and competing projects and deadlines.
- Proficiency in other European languages would be advantageous.
At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
Customer Success Associate employer: Dataminr
At Dataminr, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Cyber Customer Success Associate, you'll enjoy flexible work arrangements, generous benefits, and ample opportunities for professional growth while working remotely from the UK. Our commitment to diversity and inclusion ensures that every employee can thrive and contribute to our mission of using AI for the greater good.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dataminr on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Associate role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Dataminr's products, especially the AI innovations mentioned in the job description. Show your enthusiasm for how these technologies can impact customer success. The more you know, the better you'll impress!
✨Tip Number 3
Practice your communication skills! Since this role involves explaining complex concepts to various audiences, try doing mock presentations with friends or family. Get comfortable articulating your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Dataminr team. Let's get you that Customer Success Associate position!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let your enthusiasm for technology and customer success shine through. We want to see how your interests align with our mission at Dataminr, so don’t hold back on sharing what excites you about the role!
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We’re looking for candidates who can demonstrate their ability to drive product adoption and foster relationships, so be specific about your achievements in these areas.
Communicate Clearly:Since this role involves communicating complex concepts, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically, as this will reflect your ability to convey information effectively to our clients.
Apply Through Our Website:We encourage you to apply directly through our careers website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Dataminr
✨Know Your Stuff
Before the interview, dive deep into Dataminr's products and services, especially their AI innovations like ReGenAI and Agentic AI. Understanding how these technologies work will help you articulate how you can drive product adoption and customer success.
✨Showcase Your Communication Skills
Since you'll be dealing with both technical and non-technical customers, practice explaining complex concepts in simple terms. Prepare examples of how you've successfully communicated with diverse audiences in your previous roles.
✨Demonstrate Your Customer-Centric Approach
Think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you’ve built relationships and driven successful outcomes, as this aligns perfectly with the role's focus on customer satisfaction and account growth.
✨Prepare for Data-Driven Discussions
Familiarise yourself with metrics that matter in customer success, such as retention rates and customer feedback. Be prepared to discuss how you've used data to identify risks and opportunities in past roles, showcasing your analytical skills.
