At a Glance
- Tasks: Drive product adoption and customer success for First Alert in the public sector.
- Company: Join Dataminr, a leader in AI innovation and real-time event detection.
- Benefits: Full-time role with opportunities for travel and professional growth.
- Other info: Dynamic work environment with a focus on cutting-edge AI technologies.
- Why this job: Combine your passion for technology and government to make a real impact.
- Qualifications: Fluent in Italian and Spanish, with experience in customer success.
The predicted salary is between 50000 - 65000 £ per year.
As a Customer Success Manager, you will drive First Alert Dataminr (‘First Alert’ is our dedicated Public Sector platform) product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth, specifically within Italian and Spanish Public Sector accounts.
You are excited to combine your interests in technology, government, national security, emergency management and customer success to transform how our customers adopt and use First Alert. Italian and Spanish language skills are a requirement for this role.
The opportunity
- Expand the scope and scale of Dataminr 'First Alert' adoption while driving successful customer outcomes within your assigned portfolio.
- Serve as a First Alert platform expert to develop and maintain relationships across your account portfolio.
- Collaborate with Account Executives to develop and execute short and long-term strategies for your assigned portfolio.
- Partner with other Customer Success colleagues to drive product adoption, renewal, upsells and customer satisfaction.
- Collect customer feedback to enable you to leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth and find new use cases.
- Conduct quarterly customer reviews to ensure service and product quality remain exemplary and deliver customer satisfaction by bringing value to our customers daily.
What you bring
- Bachelor's degree or equivalent relevant experience in a related field with 3-5 years of customer success/account management experience, specifically experience supporting the public sector.
- Italian and Spanish language skills (professional fluency).
- Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management.
- Outstanding ability to communicate, both orally and written, complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision-makers in the form of a presentation.
- High level of accountability, ability to execute independently on multiple and competing projects and deadlines.
- Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time.
- Ability to obtain security clearance.
Customer Success Manager, International Public Sector in London employer: Dataminr, Inc
At Dataminr, we pride ourselves on being an innovative leader in AI technology, offering a dynamic work environment that fosters collaboration and growth. As a Customer Success Manager in London, you'll not only engage with cutting-edge tools but also play a pivotal role in enhancing public sector operations across Italy and Spain. Our commitment to employee development, coupled with a culture that values diverse perspectives and encourages continuous learning, makes Dataminr an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, International Public Sector in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dataminr, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dataminr, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, International Public Sector in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dataminr, Inc:Your cover letter is your chance to shine! Tell us why you want to work at Dataminr, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dataminr, Inc!
How to prepare for a job interview at Dataminr, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
