At a Glance
- Tasks: Become a Customer Success Manager, optimising value for clients and driving account growth.
- Company: Join Dataminr, a leader in AI-powered intelligence solutions.
- Benefits: Enjoy flexible work arrangements, generous PTO, and a supportive culture.
- Other info: Be part of a diverse team committed to positive change and innovation.
- Why this job: Make a real impact with cutting-edge AI technology while helping clients succeed.
- Qualifications: Fluent in French with 6-8 years in customer success or account management.
The predicted salary is between 60000 - 75000 £ per year.
As a Customer Success Manager, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills and commercial acumen to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth.
AI Innovation at Dataminr
Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. We recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages).
The opportunity
- Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics.
- Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices.
- Hold direct commercial responsibility–owning the end-to-end renewal lifecycle/process and driving account growth initiatives–for a dedicated portion of your portfolio, while also partnering seamlessly with Account Managers who lead the commercial process on shared accounts.
- Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles, and other key information necessary to secure renewals and spot expansion opportunities.
- Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers.
- Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams.
What you bring
- Native French or full working proficiency.
- 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of owning customer renewals and driving commercial growth.
- Strong commercial acumen with experience navigating complex renewal cycles, negotiating, and strategizing account expansion.
- Experience providing product support at the user level, with a strong focus on delivering the best possible client experience.
- Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus.
- Highly accountable and detail-oriented, with the self-motivation to execute on multiple competing priorities and deadlines in a fast-paced environment.
About Dataminr
At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.
We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.
Customer Success Manager (French-speaking) in London employer: Dataminr, Inc
At Dataminr, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides a vibrant environment where employees can thrive, with flexible work arrangements, generous benefits, and ample opportunities for professional growth. Join us to be part of a mission-driven team that values diversity and empowers you to make a real-world impact through cutting-edge AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (French-speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dataminr on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Dataminr’s platform inside out. Familiarise yourself with their AI innovations and think about how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your consultative skills! Role-play common customer scenarios you might face as a Customer Success Manager. This will help you articulate your approach to problem-solving during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Dataminr.
We think you need these skills to ace Customer Success Manager (French-speaking) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Customer Success Manager at Dataminr and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dataminr, Inc
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Dataminr’s platform and its AI capabilities. Familiarise yourself with how it integrates into client workflows and be ready to discuss specific use cases where you can add value.
✨Showcase Your Consultative Skills
Prepare examples from your past experience that highlight your consultative approach. Think about times when you identified customer needs and developed long-term solutions that led to successful renewals or account growth.
✨Understand the Stakeholders
Research the types of stakeholders you might encounter in this role. Be prepared to discuss strategies for navigating complex renewal cycles and how you would influence decision-makers to secure renewals and spot expansion opportunities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle specific challenges related to customer success, such as managing multiple priorities or addressing client concerns effectively.
