Customer Success Manager

As a Customer Success Manager, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills and commercial acumen to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth.

AI Innovation at Dataminr

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. We recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages).

The opportunity

• Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics.
• Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices.
• Hold direct commercial responsibility–owning the end-to-end renewal lifecycle/process and driving account growth initiatives–for a dedicated portion of your portfolio, while also partnering seamlessly with Account Managers who lead the commercial process on shared accounts.
• Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles, and other key information necessary to secure renewals and spot expansion opportunities.
• Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers.
• Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams.

What you bring

• Native French or full working proficiency.
• 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of owning customer renewals and driving commercial growth.
• Strong commercial acumen with experience navigating complex renewal cycles, negotiating, and strategizing account expansion.
• Experience providing product support at the user level, with a strong focus on delivering the best possible client experience.
• Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus.
• Highly accountable and detail-oriented, with the self-motivation to execute on multiple competing priorities and deadlines in a fast-paced environment.

About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.