At a Glance
- Tasks: Manage eGain configurations and workflows while ensuring smooth operations.
- Company: Join a forward-thinking company focused on innovative customer service solutions.
- Benefits: Flexible working hours, competitive pay, and opportunities for skill development.
- Other info: Opportunity to work in a fast-paced environment with potential for career advancement.
- Why this job: Be part of a dynamic team that enhances customer experiences through technology.
- Qualifications: 4-10 years of experience in eGain configuration and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Duration – 3 to 6 months (to be assessed after 3 months again)
Skills and Competencies:
- 4-10 years experience level
- eGain configuration
- Workflow and Configuration knowledge
- Auto-acknowledgements and customer correspondence flows
- SLA configuration, breaches, reporting implications
- Prioritisation - Workloads and workflows
- Attention to detail - Ensuring detail is not overlooked during design and implementation
- Routing logic, prioritisation and best practice knowledge
- Permissions and agent groups
- Operational change delivery
- Low-risk BAU changes
- Release support
- Regression and post-release validation
- Incident support & troubleshooting
- Root-cause investigation within eGain
- Ability to analyse data and identify system errors is crucial for making informed decisions and improving system efficiency
- Problem solving, creativity and attention to detail
- Working under live-service pressure
- Coordinating with platform, infra and identity teams when required
- Experience working within ITIL Framework for INC and Task resolution
Personal skills:
- Team working
- Ability to communicate effectively with key business stakeholders and suppliers
- Create Technical diagrams to explain current workflows
- Understanding on Microsoft Exchange Online and Service account principles
Administrator in London employer: Datamatics
As an eGain Administrator, you will thrive in a dynamic work environment that values collaboration and innovation. Our company offers competitive benefits, a supportive culture that encourages professional growth, and opportunities to enhance your skills in a cutting-edge technology landscape. Located in a vibrant area, we provide a unique chance to contribute to meaningful projects while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Administrator role. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your eGain knowledge. Make sure you can talk confidently about configuration, workflows, and incident support. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website for the best chance at landing that Administrator gig. We’ve got all the latest roles listed, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with eGain configuration and workflow knowledge. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator role. Mention your problem-solving skills and attention to detail, and how they’ll help us deliver operational change effectively.
Showcase Your Technical Skills:Don’t forget to mention your familiarity with Microsoft Exchange Online and your ability to create technical diagrams. These are key skills we’re looking for, so make sure they stand out in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Datamatics
✨Know Your eGain Inside Out
Make sure you brush up on your eGain configuration skills. Familiarise yourself with workflows, auto-acknowledgements, and customer correspondence flows. Being able to discuss these topics confidently will show that you’re not just familiar with the system but can also handle its complexities.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled issues in the past, especially related to incident support and troubleshooting. Highlight your ability to analyse data and identify system errors, as this is crucial for improving efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Off Your Attention to Detail
During the interview, emphasise your meticulous nature. Discuss how you ensure that no detail is overlooked during design and implementation. You might even want to bring a technical diagram to illustrate your understanding of workflows and routing logic.
✨Communicate Like a Pro
Since you'll be working with various stakeholders, practice your communication skills. Be ready to explain complex concepts in simple terms. Think about how you would coordinate with platform, infra, and identity teams, and be prepared to share your experiences in doing so.
