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- Tasks: As an Operations Analyst, you'll analyse data, design solutions, and report on performance to enhance customer experience.
- Company: Join Vanquis, a leading financial services provider focused on customer satisfaction and innovative solutions.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work-life balance tailored to your needs.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and making a real impact in customer operations.
- Qualifications: Strong analytical skills, proficiency in Excel and SQL, and a customer-centric mindset are essential.
- Other info: Experience in financial services is a bonus, but a passion for problem-solving is key!
The predicted salary is between 36000 - 60000 £ per year.
Working Pattern:Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
You and Your Team:
As an Operations Analyst you will be reporting to the Strategy Manager.
In this role you will provide analytical, technical and strategic support across Customer Operations. You will be responsible for providing management with analytical insight, performance reporting, forecasting and ensuring best practise in all projects and programmes.
In your day-to-day role, as an Operations Analyst you will:
- Strategic Analysis & Insight: Use data to identify opportunities, build commercial cases, and deliver insights that shape operational strategy and improve customer experience.
- Process & Solution Design: Develop and deploy strategies, processes, and system solutions that address customer needs and align with business goals.
- Performance Reporting & Forecasting: Produce accurate, fit-for-purpose analysis and forecasts using advanced analytical methods and tools like Excel and SQL.
- Governance & Documentation: Ensure all strategies and processes are documented with appropriate controls, governance, and risk considerations.
- Stakeholder Engagement: Collaborate with teams across Customer Operations, IT, Finance, and Credit to influence change and deliver results.
- Continuous Improvement: Challenge the status quo, raise risks appropriately, and contribute to a culture of innovation and accountability.
What will make you stand out?
- Strong analytical skills with experience in data modelling, forecasting, and reporting.
- Proficiency in Excel, SQL, and a logical, structured approach to problem-solving.
- A customer-centric mindset with the ability to design solutions that deliver fair and effective outcomes.
- Excellent communication skills, with the ability to present complex data in a clear and compelling way.
- A collaborative team player who is resilient, proactive, and open to feedback.
- Experience working in a regulated environment or within financial services is a plus.
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Operations Analyst at Vanquis – Petersfield, England, United Kingdom employer: Dataleum
Contact Detail:
Dataleum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst at Vanquis – Petersfield, England, United Kingdom
✨Tip Number 1
Familiarise yourself with the latest trends in data analysis and customer operations. Being knowledgeable about current industry practices will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who work in operations or analytics. Engaging with them can provide insights into the company culture at Vanquis and may even lead to referrals.
✨Tip Number 3
Brush up on your Excel and SQL skills by working on real-world projects or online courses. Being able to showcase your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive decisions or improve processes in previous roles. Having concrete stories ready will help you illustrate your analytical skills effectively.
We think you need these skills to ace Operations Analyst at Vanquis – Petersfield, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills, experience with data modelling, and proficiency in Excel and SQL. Use specific examples from your past roles that demonstrate your ability to provide insights and improve customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Analyst role at Vanquis. Discuss how your background aligns with their needs, particularly your experience in performance reporting and stakeholder engagement.
Showcase Relevant Experience: When detailing your work history, focus on roles where you have used advanced analytical methods and tools. Highlight any experience in regulated environments or financial services, as this will make you stand out.
Prepare for Potential Questions: Think about how you would answer questions related to strategic analysis, process design, and continuous improvement. Be ready to discuss specific projects where you challenged the status quo and contributed to innovation.
How to prepare for a job interview at Dataleum
✨Showcase Your Analytical Skills
As an Operations Analyst, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've used data modelling, forecasting, and reporting in your previous roles. Highlight any tools you've used, especially Excel and SQL, to demonstrate your technical proficiency.
✨Demonstrate Customer-Centric Solutions
The role requires a customer-centric mindset. Think of instances where you've designed solutions that improved customer experience. Be ready to explain your thought process and how you ensured the outcomes were fair and effective.
✨Prepare for Stakeholder Engagement Questions
Collaboration is key in this role. Prepare to discuss how you've engaged with various stakeholders in past projects. Share examples of how you influenced change and delivered results through teamwork, as this will show your ability to work across departments.
✨Emphasise Continuous Improvement Mindset
The company values innovation and accountability. Be ready to talk about times when you've challenged the status quo or identified risks. Discuss how you contributed to a culture of continuous improvement, as this aligns with their expectations for the role.
