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- Tasks: Help customers solve technical issues with our AI platform and collaborate with internal teams.
- Company: Join Dataiku, a leader in AI technology with a global remote support team.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in the evolving world of AI while developing your technical skills.
- Qualifications: 3+ years in technical support, experience with cloud platforms, and strong problem-solving skills.
- Other info: Be part of a diverse team that values innovation and collaboration.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
What to know about the Dataiku Support Team
At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.
How you’ll make an impact
We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and elevate customer issues as needed.
- Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
- Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
- Work with other customer‑facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
- Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
- Occasionally wear multiple hats and help out with other activities in a fast‑paced and dynamic startup team environment
What you’ll need to be successful
- At least 3 years of experience in a client‑facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
- Experience with cloud platforms such as AWS, Azure, and GCP
- Experience with Docker and Kubernetes
- Collaborative and helpful mindset with a focus on always working as a team
- A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
- Proficiency working with Unix‑based operating systems
- Experience with relational databases (or data warehouses like Snowflake) and SQL
- Ability to read and write Python or R code
What will make you stand out
- Experience with big data technologies, such as Hadoop or Spark
- Experience with authentication and authorization systems such as LDAP, SAML, and Kerberos
- Experience with ML models and LLMs
What does the hiring process look like?
- Initial call with a member of our Technical Recruiting team
- Video call with the Technical Support Manager
- Technical Assessment to show your skills (Home Test)
- Debrief of your Tech Assessment with Support Team member
- Final Interview with the VP Technical Support
What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever‑evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku!
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate.
If you need assistance or an accommodation, please contact us at: reasonable‑accommodations@dataiku.com
Protect yourself from fraudulent recruitment activity. Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video‑conference application, Zoom, we will also never ask you to make purchases or download third‑party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity.
Technical Support Engineer United Kingdom, Remote employer: Dataiku
Contact Detail:
Dataiku Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer United Kingdom, Remote
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in technical roles. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for your interviews by brushing up on common technical support scenarios. Think about how you'd tackle issues with Dataiku's platform, and be ready to share your problem-solving process. Practice makes perfect!
✨Tip Number 3
Show off your skills! If you have experience with cloud platforms or big data technologies, be sure to highlight that during interviews. Share specific examples of how you've used these tools to solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Dataiku team!
We think you need these skills to ace Technical Support Engineer United Kingdom, Remote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your experience with cloud platforms, Docker, and Kubernetes, as well as any relevant technical problem-solving skills. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be helping customers solve technical issues, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated complex technical information in the past.
Highlight Team Collaboration: We love a collaborative spirit! In your application, mention any experiences where you've worked closely with other teams or departments to resolve issues. This shows us that you're not just a lone wolf but someone who thrives in a team environment.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it gets to the right people. Plus, it shows us that you're genuinely interested in joining our team at Dataiku.
How to prepare for a job interview at Dataiku
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around cloud platforms like AWS, Azure, and GCP. Familiarise yourself with Docker, Kubernetes, and any big data technologies mentioned in the job description. Being able to discuss these confidently will show that you're ready to tackle the challenges of the role.
✨Prepare for Problem-Solving Scenarios
Since this role involves a lot of technical problem-solving, think of examples from your past experience where you've successfully resolved complex issues. Be ready to walk through your thought process and the steps you took to find solutions. This will demonstrate your analytical skills and ability to work under pressure.
✨Understand the Company Culture
Research Dataiku's values and culture. They emphasise collaboration and innovation, so be prepared to discuss how you embody these traits. Share experiences where you've worked effectively in a team or contributed to innovative solutions, as this aligns with what they’re looking for.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the support structure, or future projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it’s a great way to engage with your interviewers!
