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- Tasks: Lead a dynamic team to drive customer success and maximise business value.
- Company: Join Dataiku, the leader in AI technology and innovation.
- Benefits: Competitive salary, growth opportunities, and a collaborative work culture.
- Why this job: Shape the future of AI while making a real impact on customer success.
- Qualifications: Experience in team management and a passion for customer success.
- Other info: Be part of a diverse and inclusive workplace that values your unique identity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
Dataiku is looking for a Senior Manager, Customer Success to lead a team of dynamic Customer Success Managers focused on accelerating business value outcomes for customers across your assigned territory. Reporting to the regional director, this leader plays a key role in our regional growth strategy. In close alignment with Sales leadership, the Senior Manager, Customer Success drives all aspects of CS portfolio planning and is ultimately accountable for maximising customer outcomes to enable world‑class retention and expansion rates while coaching and developing a high‑performing team.
How you’ll make an impact:
- Recruit, coach, and inspire a diverse, high‑performing team of Customer Success professionals.
- Actively contribute to a culture of achievement, feedback, and continuous improvement.
- Manage your business and team to leading indicators and high‑impact activities, consistently leveraging data to prioritise, map the path, and script the critical moves across the customer lifecycle.
- Accurately forecast risk, retention, and expansion trajectories within your territory, delivering results against quarterly and annual targets.
What you’ll need to be successful:
- Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority.
- A proven track record and experience with fast‑growing teams, using data to drive initiatives and guide your decision making processes.
- A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.)
- Bachelor's degree combined with 3-5 years of management or team lead experience, preferably in a customer success or account management capacity.
- Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.
At Dataiku, you’ll be part of a journey to shape the ever‑evolving world of AI. We’re not just building a product; we’re crafting the future of AI. If you’re ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can’t wait to welcome you to Dataiku!
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate.
Senior Manager, Customer Success - UK employer: Dataiku
Contact Detail:
Dataiku Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Customer Success - UK
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re not just interested in the role, but also in how you can contribute to our mission at Dataiku.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Manager, Customer Success role. We want to hear how you can drive results and inspire a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior Manager, Customer Success - UK
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer success shine through! We want to see how excited you are about helping customers achieve their goals and how you can inspire your team to do the same.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management. We’re looking for someone who has a proven track record, so don’t be shy about showcasing your achievements and how they align with our mission at Dataiku.
Be Data-Driven: Since we love using data to drive decisions, include examples of how you've used data in your previous roles. Whether it’s forecasting retention rates or mapping customer journeys, show us how you leverage data to make impactful decisions.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Dataiku
✨Know Your Data Science Stuff
Make sure you brush up on your knowledge of the data science project lifecycle. Since this role involves supporting organisations in their AI maturity curve, being able to discuss relevant concepts and examples will show that you're not just a manager but also someone who understands the technical side.
✨Showcase Your Leadership Style
Prepare to talk about your experience in hiring, coaching, and inspiring teams. Think of specific examples where you've developed high-performing teams and how you foster a culture of achievement and feedback. This will demonstrate that you prioritise your team's success.
✨Be Data-Driven
Since the role requires leveraging data for decision-making, come prepared with examples of how you've used data to drive initiatives in previous roles. Discuss how you forecasted risks and retention rates, and how those insights led to successful outcomes.
✨Emphasise Collaboration
This position involves working closely with various teams like Sales, Marketing, and Support. Be ready to share experiences where you've successfully collaborated across departments. Highlight your ability to build partnerships and how that has contributed to customer success.
